Center for Online Learning Enrollment Counselor Bi-lingual (English and Spanish)

Enrollment Counselor

The Enrollment Counselor is responsible for all recruiting functions and for promoting Saint Leo University as a school of choice to prospective students. This role requires a dynamic, self-motivated professional who thrives in a fast-paced, student-focused environment and can consistently meet performance metrics and enrollment goals. Reporting to the Associate Director of Enrollment, the Enrollment Counselor serves as a university ambassador, engaging with prospective students through high-energy, meaningful conversations, and providing support throughout the admissions process. Counselors build rapport, establish trust, and serve as primary points of contactfrom initial inquiry to enrollment.

The representative will also generate new inquiries by attending events, engaging community partners, and ensuring prospective students receive accurate and timely information about academic programs and resources.

Essential Duties and Responsibilities

• Promote Saint Leo University to interested candidates and ensure they are well-informed about available programs and opportunities.
• Interview prospective students to assess interest, academic goals, and readiness to enroll.
• Make a minimum of 100 outbound calls per day and follow up using email, text, and video conferencing tools. Book appointments with prospective students and conduct face-to-face or virtual meetings to guide them toward enrollment.
• Determine student eligibility and interest in academic programs, ensuring a proper match between student goals and Saint Leo offerings.
• Guide students through the entire admissions process, including application submission, documentation, and appointment setting.
• Meet or exceed individual recruitment goals and conversion metrics set by the University.
• Maintain accurate and complete records of communication, interviews, follow-ups, and enrollments.
• Recommend qualified applicants for admission based on academic potential and alignment with university standards.
• Accurately complete and process all enrollment paperwork and ensure timely progression through admissions milestones.
• Attend recruitment events, information sessions, and community outreach activities as needed.
• Collaborate with internal departments, including Financial Aid and Academic Advising, to provide a seamless student experience.
• Adapt quickly to changing processes, systems, and goals in a dynamic educational environment.
• Perform other duties as assigned and comply with university policies and professional standards.

After the Enrollment Counselor achieves initial contact with prospective students they continue to counsel and educate them through the entire enrollment process. The process will include information regarding registration, ordering books, technology setup and introductions to fellow team members who will assist them with financial questions and academic advice.

As the primary contact, the Enrollment Counselor is responsible for a positive new student experience by building a relationship with the student and answering questions regarding degree requirements, program research, policies, and procedures.

As part of a high performing team Enrollment Counselors must :

Minimum Requirements

Required Knowledge, Skills, and Abilities

To Apply : Submit your resume and cover letter.

Work Location : To be considered for this position applicants must reside in the following states : AL, AK, AZ, AR, CO, CT, FL, GA, IL, IN, IA, KY, LA, MD, MA, MI, MN, MS, MT, NV, NH, NJ, NM, NY, NC, OH, OK, PA, RI, SC, TN, TX, UT, VA, WV, and WI.

Notice : The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success.

Why Work at Saint Leo? Ask our employees and the one word they'd use to describe working at Saint Leo University is "Community." Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).