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Medical Scheduler and Telehealth Facilitator
Medical Scheduler and Telehealth FacilitatorBehavioral Health Solutions • Denver, CO, US
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Medical Scheduler and Telehealth Facilitator

Medical Scheduler and Telehealth Facilitator

Behavioral Health Solutions • Denver, CO, US
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Job Description

Job Description

Behavioral Health Solutions (BHS) is a leading provider of behavioral health services, delivering comprehensive care across multiple settings, including Skilled Nursing, Long-Term Care, Rehabilitation, and Telehealth. As a multi-state organization operating in nine states and growing, we foster a collaborative environment with hands-on leadership. We are seeking dedicated professionals committed to providing high-quality mental health care and making a meaningful impact.

This full time administrative role operates both in-office and in the field at our partner facilities. Approximately half of working time will be Medical Scheduler duties in office, and the other half will be operating Telehealth equipment for providers in the SNF / LTC environment.

Responsibilities : Schedule Management

  • Create, maintain, and optimize schedules for psychiatry practitioners across multiple skilled nursing facilities.
  • Continuously review and adjust schedules to accommodate urgent appointments, cancellations, or changes in patient needs.
  • Ensure synchronization of appointments between psychiatry services, patients, and skilled nursing facilities to optimize scheduling efficiency.
  • Maintain strict confidentiality of records, adhering to legal requirements and HIPAA compliance.

Patient Support

  • Handle processing and timely scheduling of patient referrals for psychiatry services in Skilled Nursing Facilities, covering multiple providers and locations.
  • Screen insurance verifications and census data as required.

    • Telehealth Visit Coordination

  • Work onsite in partner SNF / LTC facilities in the Denver area
  • Serve as the liaison between the healthcare provider and the patient during Telehealth visits.
  • Ensure telehealth equipment is working properly, troubleshoot technical issues, and connect patients with technical support, as needed.
  • Coordinating appointment scheduling between healthcare providers and clients in SNFs.
  • Provide ongoing support to healthcare professionals regarding Telehealth services.
  • Timely connection to telehealth appointments.
  • Communicate with patients, families, facility staff, and colleagues professionally.

    • Technology & Quality Assurance

  • Proficiency in scheduling software, electronic health records (EHR), and other relevant technology tools to streamline scheduling processes.
  • Proficiency in video call software, audio devices, tablets.
  • Conduct quality assurance measures to minimize scheduling errors and enhance efficiency.
  • Generate reports on scheduling metrics and performance to support decision-making and process improvements.

    • Coordination & Communication

  • Timely and efficient communication of scheduling concerns.
  • Act as a liaison between providers and facilities to ensure seamless operations.
  • Assist psychiatrists and other providers by ensuring they have the necessary patient information and resources for each encounter.

    • Scheduling Enhancements

  • Collaborate on special projects related to scheduling and administrative improvements.
  • Assist in the development and enhancement of scheduling processes and platforms to increase efficiency and accuracy.

    • Requirements

  • High school diploma or equivalent.
  • At least 1 year of medical administrative experience.
  • Excellent oral, written, and listening communication skills.
  • Effective organization and time management skills for multitasking.
  • Ability to work in high-pressure situations.
  • Strong interpersonal skills and a professional demeanor.
  • Proficiency in PC usage and Microsoft applications (Outlook, Word, Excel).
  • Knowledgeable in EMR systems, preferably Athena.
  • Punctuality and strict adherence to attendance expectations.
  • Proven ability to work independently and collaboratively in a team.
  • Strong problem-solving skills.
  • Personal transportation required.

    • Benefits

  • Competitive Compensation.
  • Training and Supervision.
  • Work / Life Balance.
  • PTO and Paid Holidays.
  • A comprehensive benefits package (Medical, Dental, Vision, Life, and more).
  • 401k with company match.
  • Pay Range : $19-21 / hr
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    Medical Scheduler • Denver, CO, US

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