Technical Support SpecialistSolplanet • St Louis, MO, United States
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Technical Support Specialist
Solplanet • St Louis, MO, United States
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job_description.job_card.job_descriptionPrivate equity-backed AISWEI is a leading provider of renewable energy solutions, offering solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. AISWEI boasts over 15 years of expertise in R&D and manufacturing, with a strong technology legacy from both Germany and China. With 18 GW of annual production volumes in 2023, AISWEI is one of the largest manufacturers of solar string inverters globally. AISWEI operates under its own brand in China and the SOLPLANET brand internationally, trusted by leading global brands as an ODM service provider. Our team passionately believes that we are all fellow citizens of one planet, and we are truly honored to deploy our solutions to local societies worldwide every day. Support customers by delivering training, application engineering services, and general technical consultancy for solar photovoltaic inverters, energy storage systems, and EV chargers. Develop and maintain strong, synergistic relationships with key stakeholders within Solplanet's distributor, installer, and EPC network. Collaborate with sales teams to nurture customer relationships, earn customer trust, and strengthen loyalty. Provide both online and onsite training sessions for customers such as distributors and installers. Establish and keep up-to-date with current and upcoming local regulatory requirements related to Solplanet products. Utilize your technical expertise and insight into the competitive landscape to proactively offer feedback and suggestions to Product Management, enhancing Solplanet's product roadmap. Work closely with Solplanet's service teams and partners in EMEA to assist customers during the after-sales phase.
Our Belief :
- At SOLPLANET, we are driven by a simple idea : solar for everybody.
- We strive to create the best possible experience for distributors, installers, and end users.
- That's why our solar inverters, energy storage systems, and EV chargers are easy to install, reliable, and user-friendly.
Who We Are :
How You'll Help Us :
As a Technical Support Specialist, you will :
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Technical Support Specialist • St Louis, MO, United States
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