Virtual Tele Chat Agent

No person, whether a patient, visitor, or staff member, shall be excluded from participation in any program or activity dealing with Countrywide Home Care, Inc., or denied the benefits of such program or activity on the grounds of race, color, creed, sex, age, religion, political affiliation, national origin, handicap or disability, or ancestry. Additionally, no person shall be subjected to any form of discrimination on these grounds while participating in or involved with Countrywide Home Care, Inc.

About The Role

We are seeking a motivated and empathetic Virtual Tele Chat Agent to join our Customer Support team. In this role, you will provide exceptional assistance to our customers via chat and other digital communication channels. This is an hourly, full-time position, where you will play a key role in delivering seamless support and building customer satisfaction. Your ability to communicate clearly and provide timely solutions will ensure a positive experience for all customers.

What You'll Do

• Respond promptly to customer inquiries through chat platforms in English.
• Provide accurate, valid, and complete information by using authorized tools and resources.
• Handle customer complaints with patience and empathy, ensuring effective problem resolution.
• Escalate complex issues to the appropriate team members as needed.
• Collaborate with other departments to address customer needs effectively.
• Maintain a detailed and updated log of customer interactions and resolutions.
• Strive to achieve high levels of customer satisfaction and meet established performance benchmarks.
• Continuously improve your knowledge of company products and services to provide better support.

Qualifications

The pay range for this role is :

23.19 - 32.81 USD per hour(Remote (North Las Vegas, Nevada, US))

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