Front Office Coordinator

The Front Office Coordinator is responsible for maintaining a high level of customer service while assuming responsibility for the efficient productive and professional operation of the front office which includes patient reception scheduling of patients collecting patient demographic insurance information and collecting patient payments. This position will be required to float to West Valley locations.

Responsibilities :

• Promptly greets and acknowledges patients. Informs staff of patients arrival.
• Instructs patients in completion of medical history and patient information forms and makes necessary corrections to the patients account.
• Obtains accurate complete demographic and insurance information and financial contract / consent on patient paperwork as well as reviewing patients and guarantors to obtain accurate information and financial contract / consent on patient paperwork as well as reviewing patients and guarantors to obtain accurate information ensuring all necessary documents are populated and signed correctly. Also making sure all required authorizations and or referrals are attached to the appointment for that date of service.
• Responsible for identifying and collecting co-payments co-insurances and past due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance / benefits questions to the billing department.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients family members physicians and / or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new patient or updated patient information into computer (including photo ID insurance cards referrals patient paperwork.
• Schedules follow up appointments reviews patients insurance coverage and notifies patient if service requires authorization or referral and send request to PCP via CPS.
• Maintains general knowledge of insurance plans accepted by ASAP.
• Communicates with the patients in the lobby if the provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing a batch.
• Maintains patient confidentiality.

Skills :

Requirements :

Required Experience :

IC

Key Skills

Customer Service,Babysitting,Advocacy,Civil Project Management,ABAP,BI

Employment Type : Full Time

Experience : years

Vacancy : 1