Technical Support Manager

DBeaverAustin, TX, US

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Job Description

At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within.

Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we're seeking a Technical Support Manager to manage our small, but growing global team of Technical Support Engineers. This role will be filled by a player-coach, someone who is as comfortable digging deep on technical issues as they are managing and elevating their team.

Location : This role can be based remotely in the United States (although East Coast or Central Time is a plus for managing our global team), or hybrid in our offices in Belgrade, Serbia, or Budapest, Hungary.

What You'll Do :

Lead and manage a small team of global technical support engineers, providing guidance, coaching, and mentorship
Advocate for customer needs and collaborate with other teams (e.g., sales, product, engineering) to improve products and services
Troubleshoot and solve a variety of technical issues related to our DBeaver enterprise products
Reproduce customer issues and bugs to improve our product internally
Lead the selection, creation, and maintenance of company support tools, documentation, knowledge articles, and processes

What You Bring :

Experience managing a technical support team

Ability to balance individual contributions with team management responsibilities

Extensive experience working with various types of relational databases, such as PostgreSQL, MySQL, Oracle, or other SQL-based databases

Some experience troubleshooting issues or working in cloud-based environments like AWS, GCP, Azure, etc.

Some experience with DevOps tasks, understanding Docker and Kubernetes technologies, working with CLI.

Attention to detail and problem-solving skills

Excellent written communication skills

Bonus Skills :

Recent or past experience programming in or debugging issues with Java

Broad knowledge of IT technologies in the database ecosystem

Additional experience with NoSQL-based database

We Use the Following Tools :

Relational / Non-relational databases

DBeaver

GitHub

Jira

Hubspot Service Desk

Skills Can Be Learned, But Passion Can't : Don't worry if your resume doesn't tick every box. In this role, we value experience with databases or database tools, lead or management experience, and stellar communication skills. If you're a quick learner with the drive to succeed, we encourage you to apply!

About DBeaver :

DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data.

We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.

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Technical Support • Austin, TX, US