SENIOR SYSTEMS ADMINISTRATOR

Job Summary :

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit ; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated individual to join our Information Technology (IT) team as a Senior Systems Administrator. This role is part of a team of highly skilled and technology-driven professionals. The primary responsibility of this position is to support the daily operations, maintenance, governance, and customer service of all Identity and Access Management (IAM) systems. Key duties include participating in persona definition processes, providing industry best practice guidance to leadership, and contributing to projects that expand automation opportunities. Daily tasks involve issuing multi-factor authentication (MFA) tokens, configuring system access groups, accounts, workflows, and policies, as well as managing access control, user management, security, and troubleshooting. This position also requires participation in on-call, after-hours support as needed.

This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties :

Essential Duties and Responsibilities include, but are not limited to :

Serve as the technical expert for enterprise identity management systems, resolving complex issues and supporting service requests.

Support and maintain identity system configurations and RBAC rules to meet business needs and ensure compliance.

Participate in projects as a subject matter expert, providing recommendations based on best practices and technical knowledge.

Create and maintain standard procedures; review configuration changes for alignment with policies and standards.

Communicate technical information clearly to employees and contractors; analyze and improve policies and processes.

Monitor system usage, investigate incidents, and implement identity security measures to protect system integrity and availability.

Knowledge, Skills & Abilities (KSAs) :

Knowledge of :

Various infrastructure technologies and in-house developed applications are utilized within the enterprise

Methodologies for assessing and resolving difficult or emotional customer situations

Understand and analyze customer feedback to improve service

Conflict resolution best practices

Rules and Processes Safeguarding Confidentiality

Workflow methodologies : prioritization, design, and execution of goals and objectives

Communication techniques for analyzing, synthesizing, and providing feedback to peers and leaders

Equipment, software, and resources needed for the enterprise

Budgeting and purchasing requirements

Skills In :

Identifying opportunities to enhance efficiency, eliminate waste, and uncover innovative, tailored solutions.

Develop solutions and lead process improvements to support business needs

Strong interpersonal, written, and verbal communication skills

Advanced troubleshooting with keen attention to detail

Provide reliable and responsive customer support

Effective problem-solving in technical environments

Ability to :

Effectively balance, prioritize, and manage multiple tasks in fast-paced environments

Collaborate across teams and departments to achieve shared objectives

Incorporate feedback to refine strategies and improve outcomes

Build and maintain strong working relationships across all organizational levels

Create clear, concise, and user-friendly technical documentation

Research, evaluate, and test emerging technologies for potential implementation

Demonstrate efficient time management to meet deadlines and deliver results

Selective Preference(s) :

The ideal candidate for this position will have :

Master's Degree or Bachelor’s degree plus 10 or more years of experience in systems administration

Proficiency with Software Development Life Cycle (SDLC)

Extensive experience with complex traffic analysis, identifying and characterizing incidents, generating incident reports, and investigating suspicious network activity.

Pre-Employment Requirements :

Bachelor’s degree plus 5 or more years of experience in systems administration (or equivalent experience)

Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply :

Benefits :

The Arizona Department of Administration offers a comprehensive benefits package to include :

Sick leave

Vacation with 10 paid holidays per year

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

Health and dental insurance

Retirement plan

Life insurance and long-term disability insurance

Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.