Senior Manager End-User Experience

Senior Manager End-User Experience

CRH Americas Materials Inc

West Hartford, CT, US, 06107

This role can be located in Albany, NY, Parsippany, NJ or West Hartford, CT.

Position Overview

The End User Experience Senior Manager (EUx Sr Mgr) champions a user-centric culture across the organization, driving strategies that enhance the experience of all technology users. This leader is responsible for understanding user needs, analyzing feedback, and implementing initiatives that improve satisfaction and productivity. The EUx Sr Mgr collaborates across IT and business functions to identify pain points, develop solutions, and ensure consistent, high-quality service delivery. This role also oversees the training and development of the End-User Experience team, monitors key performance indicators, and partners with divisional and regional leaders to align technology solutions with business requirements.

Key Responsibilities (Essential Duties and Functions)

• Champion End-User Centricity : Foster a culture that prioritizes the needs and experience of end-users in all IT initiatives.
• Stakeholder Collaboration : Work closely with business leaders to ensure technology solutions meet evolving needs.
• Strategic Program Leadership : Design, implement, and optimize programs that deliver best-in-class end-user experiences.
• Continuous Improvement : Analyze feedback and performance data to identify opportunities for improvement and drive actionable change.
• Technology Lifecycle Management : Standardize and oversee deployment, management, recovery, and refresh of user-facing technology for software and hardware assets.
• Service Standards : Establish and maintain service guidelines to ensure consistent, high-quality support and build trust in IT services.
• Team Development : Lead a team of 15 20 technical staff, mentor, and develop the EUx team to deliver effective support and drive user satisfaction.
• Performance Monitoring : Track key metrics related to user satisfaction and service delivery, reporting insights and recommendations to leadership.

Qualifications

Education / Experience

Skills and Competencies

Work Requirements

Compensation

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and / or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and / or heat. The noise level in the work environment is usually quiet to moderate.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE / Vet / Disability