Information Technology Operations Support Manager

Job Title : IT Operations Support Senior Associate

Location : Dearborn, MI.

Job Type : Information Technology

Expected hours per week : 40 hours per week

Schedule : Onsite

Job Description

We are seeking a proven IT leader to act as the primary liaison for our non manufacturing, research, and advanced engineering sites across Southeast Michigan. This role drives the employee technology experience, manages local IT projects and budgets, aligns site delivery to global IT strategies, and advocates for local needs.

Key Responsibilities

• Lead site IT operations and support : infrastructure, hardware, software, and network resources; ensure robust field operations and a superior employee technology experience.
• Implement global IT initiatives locally : new projects, technology upgrades, and tech refresh programs with successful site deployment and integration.
• Business relationship management : serve as the “face off” for local skill teams and business customers; translate evolving needs into service improvements and influence the IT roadmap.
• Local project management : scope, plan, and deliver site funded IT projects from initiation through completion.
• Team leadership : mentor and guide L2 support resources; foster a culture of continuous improvement and technical excellence.
• Security and compliance : ensure adherence to corporate security policies and regulatory standards; protect data, access, and information assets.
• Problem resolution and continuous improvement : identify issues, implement strategic solutions, and drive efficiencies in service delivery.

Required Experience

Education

Preferred Qualifications

Benefits : 80 hours paid time off, paid holidays, medical insurance contributions, dental vision and our 401k retirement savings plan