Onboarding Specialist - Shared Services

Role Overview

As an Onboarding Specialist, you’ll play a key role in delivering a seamless and engaging experience for new hires. Reporting to the Shared Services Team, you’ll coordinate onboarding logistics, serve as a trusted point of contact, and continuously improve processes to ensure every new employee feels welcomed, informed, and set up for success.

Key Responsibilities

• Manage all administrative aspects of onboarding, including welcome emails, onboarding portal access, orientation logistics, and documentation (e.g., I-9, tax forms, NDAs).
• Act as the primary contact for new hires, providing guidance and support throughout their onboarding journey.
• Collaborate with hiring managers, IT, payroll, and other departments to ensure timely and accurate completion of onboarding tasks.
• Coordinate orientation sessions, including scheduling, agenda planning, and travel arrangements.
• Continuously evaluate and enhance onboarding workflows, checklists, and communications to improve the new hire experience.
• Ensure compliance with internal policies and labor regulations during onboarding.
• Maintain and update onboarding materials and internal knowledge base content.
• Monitor onboarding metrics (e.g., time-to-productivity, completion rates, feedback) and recommend improvements.
• Support broader HR operations, including triaging ServiceNow requests, tracking SLAs, and producing ticket trend reports.

Qualifications