Correspondence Support Specialist

Position Overview :

Reporting to the Collections Supervisor, Correspondence Support is responsible for the daily processing of incoming correspondence and distribution to the appropriate departments for completion. This role is a supporting role for Level 1 and Level 2 Collectors.

• Act as a resource for all critical aspects of the CBO which includes liaising between departments as well as assisting Level 1 and Level 2 Collectors.
• Manages incoming medical record requests from payers; includes preparing requested records and timely submission via payer portal, fax, or mail
• Access multiple payer portals to verify patient eligibility and submit medical records.
• Contact patients and effectively communicate what additional information is needed for their insurance carriers to process claims.
• Communicate payer trends to management regularly.
• Have excellent written and verbal skills.
• Understanding explanation of benefits.
• Scanning.
• Meet deadlines.
• Meet all quality and productivity metrics.

Required Skills

Required Skills

Required Experience

Required Experience :

Preferred Skills :

Additional Notes :

Required Skills