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Client Executive

Client Executive

Pfluger ArchitectsAustin, TX, US
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Job Description

Job Description

Description

The Client Executive supports the Managing Principal by championing client relationships, spearheading new business opportunities, and serving to maintain the highest quality standards in all projects. This position combines expertise in leadership, architectural craft, and business development. This role supports the Managing Principal in driving the strategic vision, operational excellence, and cultural vitality of their studio while aligning with the broader goals of Pfluger Architects. In addition to business development and client management, the Client Executive may perform duties as assigned by the Managing Principal to oversee studio performance, ensure alignment with the firm's core values, foster a collaborative and innovative culture, and develop talent to achieve operational and financial goals.

Role & Responsibilities

Leadership & Culture Ambassador

  • Embody Pfluger’s core values. Consistently demonstrate the principles of Do What’s Right , Build Synergy , Make a Difference , and Never Settle in all professional activities.
  • Oversee people, product, process, and financial goals at the project level, ensuring alignment with firm-wide objectives.
  • Serve as a brand ambassador, aligning decisions and communication with the firm’s purpose and core values.
  • Author and represent the firm thought leaders at conferences and encourage award submissions.
  • Lead by example, cultivating a collaborative work environment that supports employees’ full potential.
  • Proactively identify and mitigate risks at the project level.
  • Partner with all other studios in the sharing of the firm’s resources and expertise as required to support the firm’s work and deliver solutions of the highest quality.

Client Satisfaction Through Exceptional Craft & Product Development & Delivery

  • Provide oversight of the studio’s craft and product at the project level, ensuring alignment with core values and the Pfluger Proven Process.
  • Uphold high-quality work standards through role modeling, clear expectations, and accountability.
  • Serve as the Client Executive for studio clients as assigned by the Managing Principal and act as the project leader over all related pre-bond services, unless assigned otherwise.
  • Cultivate the highest level of trusted advisor status with clients, ensuring exceptional client satisfaction. Frequently seek out client feedback, providing insight to project teams for how to level up craft, product, and service.
  • Ensure resources and expertise are shared across studios to support firm-wide work.
  • Manage monthly invoicing expectations for clients as assigned by the Managing Principal.
  • Foster a culture of learning and design excellence.

    • Business Development

  • Lead business development efforts as assigned by the Managing Principal, including prospect prioritization and securing new clients.
  • Cultivate and maintain strong client relationships while overseeing the development of proposals and contracts.
  • Lead client interviews and direct contract negotiations, ensuring strategic alignment.
  • Utilize CRM tools to track pipeline value, client stages, and contact management.

    • Experience & Qualifications

  • Alignment with Pfluger’s purpose of “ inspiring people to create a more meaningful human experience ,” with a commitment to continuous learning and improvement.
  • Proven leadership success in managing teams, delivering high-quality craft and products, and driving business development.
  • Passionate advocate for innovative design, exceeding client expectations, and embodying core values in decision-making.
  • High integrity, accountability, and exceptional communication skills.
  • Expertise in designing learning environments with general knowledge of REVIT and enthusiasm for generative design.
  • ERP system knowledge preferred, or a strong systems-oriented mindset.
  • Professional degree in Architecture is required.
  • Licensed / Registered Architect is required.
  • Minimum of ten years of relevant experience.

    • Location

    The Client Executive is expected to commute daily to Pfluger’s local office and travel to studio and client locations across the state as needed.

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    Client Executive • Austin, TX, US