Community Desk Specialist

Key Responsibilities

• Oversees daily administration of residence community front desks including operations, staffing and scheduling, policies and procedures, and payroll.
• Ensures staffing, policies and processes are implemented that adhere to and reinforce residence community safety and security initiatives.
• Establishes and implements procedures for day-to-day functions in conjunction with Residential Life professional staff.
• Oversees and ensures delivery of hall desk services including response to resident inquiries, lock outs and key access, recreation equipment check out and resident check in and check out.
• Develops and updates staff manual for all hall front desk student assistant positions.
• Coordinates the recruitment, selection, training and supervision of front desk student assistant positions.
• Plans, directs, supervises and evaluates the residence community hall desk staff.
• Coordinates staff scheduling to ensure 24 / 7 coverage at residence community desks during the academic year and summer.
• Maintains contact with Residential Life professional staff regarding desk staff duties, training and any performance concerns.
• Completes payroll process including required hiring paperwork and transactions for residential life student assistant staff.
• Trains student staff on time reporting process and ensures student time is entered correctly.  Makes changes and follows up with student and professional staff as needed.
• Develops, prepares, updates, maintains and reviews annually staff manuals for desk student assistant positions.
• Develops and implements survey tools to assess and evaluate overall program effectiveness and customer satisfaction.
• Participates on department and university committees related to the administration of a comprehensive Residential Life program.

Knowledge, Skills & Abilities

Required Qualifications

Preferred Qualifications

Compensation

Classification : Administrative Analyst / Specialist – Exempt I

Anticipated Hiring Range : $4,598 / month - $5,261 / month

CSU Salary Range : $4,598 / month - $8,318 / month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .