IT Technical Account Manager

Most Important :

Experience working in a Managed Services Provider (MSP) environment is  required

Must be technically proficient this is a consultant-style role, often functioning as a vCIO

Strong understanding of Microsoft enterprise platforms and general IT infrastructure

Excellent communication and client-facing skills must be confident engaging with business leaders and end users alike

This is  not  a sales role its a relationship-driven, advisory position focused on long-term client trust and alignment

Role includes relationship building, client needs assessment, strategic IT planning, and solution recommendations

First-year bonus is guaranteed to allow full focus on building meaningful customer relationships

Once established, will manage 2030 client accounts

Qualifications :

IT certifications such as Net+, MCP, MCA, MCSE, Cloud, or Firewall certifications are a  strong plus

Prior experience in roles such as IT Project Engineer, Helpdesk or IT Management, or IT Sales Consulting is beneficial

Must be able to translate technical concepts into business value for clients

Proven track record of managing technical relationships and aligning IT initiatives with business goals

Experience in creating strategic technology roadmaps and consulting on IT infrastructure decisions

Ability to collaborate effectively with internal engineers, project teams, and leadership

Responsibilities :

Conduct quarterly consultations with clients at a high technical and strategic level

Provide technical recommendations during onboarding and long-term planning, including IT maturity assessments and roadmapping

Work closely with other TAMs and internal teams to support a shared client base

Create scopes of work for IT systems, hardware, and software implementations

Lead strategic planning sessions with client stakeholders to support retention and growth

Act as a trusted advisor to both clients and internal technical support teams

Guide IT engineers and staff who support broader field teams

Maintain strong, ongoing client relationships through regular check-ins, planning meetings, and needs assessments

Stay current on industry trends, compliance standards, and evolving technology solutions