Runner

Job Description

Job Description

POSITION SUMMARY : The primary responsibilities of the Runner are to assist our service staff to exemplify uncompromising hospitality, provide our guests with an excellent dining experience, deliver food, describe items, replenish supplies and act as a liaison between the FOH staff and BOH staff.

PRIMARY JOB DUTIES :

• Ensure that dining room table configuration is set to standards.
• Ensure drinks and or food are delivered on time to any seated guests in the dining room / patio / bar.
• Deliver and describe beverages and or food - responsible for knowing how each beverage and plate is presented in order to assure that the proper order has been delivered to the table
• Collaborate with staff to respond to customer requests promptly.
• Provide friendly and attentive service to guests.
• Respond to customer inquiries and requests in a polite and helpful manner.
• Accept food from pass and fulfill completed orders on KDS.
• Ensure food presentation is up to par before serving it.
• Ensure food is delivered on time to any seated guests in the dining room / patio / bar.
• Delegate when applicable to other runners whom in turn would take the food to the tables / bars in and around the restaurant.
• Give food to team members and complete to-go orders.
• Take over the phone orders and enter those orders into the POS system.
• Responsible for ensuring that the plate arrives to the guest. It is important that the plates are handled carefully and brought out in a timely manner, to ensure optimal food temperature.
• Serve food and / or beverages to guests; prepare and serve specialty dishes at tables if required
• Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays
• Fill beverage and ice dispensers, restock utensils, napkins, and other dining room necessities.
• Keep wait stations clean, set up and take down station appropriately
• Wipe tables and seats per protocol
• Scrape and stack dirty dishes, and carry dishes and other tableware to designated area
• Cleanup work areas, tables, spilled food, drinks and broken dishes, and remove empty bottles and trash
• Perform serving, cleaning, and stocking duties in dining rooms in order to facilitate customer service
• Clear and reset tables promptly after guests leave
• Attendance at all scheduled training sessions and meetings is required.
• Promptly report all maintenance issues.
• Service oriented, must have a professional attitude, you will be dealing with high-end customers.
• Adhere to all state and federal requirements regarding the sale of alcohol.
• Adhere to all Health Department requirements.
• Adhere to all work rules, procedures and policies established by the company.
• Any other duties as assigned by the company in order to operate the business most efficiently.