Customer Service Representative

Customer Service Representative

Saint-Gobain, Wayne, NJ is hiring for a Customer Service Representative position. This role is onsite and operates Monday-Friday from 9am to 6pm. The Customer Service position manages product order requests originating from customers, field sales teams, and other internal or external sources. It serves as the primary internal point of contact for regional customers and functions as a liaison between company operations, customers, and field sales personnel.

Responsibilities include : receiving, reviewing, processing, editing, expediting, and canceling orders as needed. The role abides by company policies and procedures at an appropriate level. It also responds to inquiries and takes necessary action according to SOP's and work instructions. The position serves as a liaison between internal operations and field sales personnel, customers, branches, etc. It receives and reviews complaints and takes appropriate action to resolve according to SOP's and work instructions. It receives and reviews, processes orders according to SOP's, work instructions, and / or special instruction from the supervisor. It reviews and processes customer forecasts and reconciles CUMs for EDI orders. It obtains Customer Sales Tax Certificates as required. It generates special reports as required or directed. It advises customers of pick-up, revised shipping dates, price discrepancies, etc. according to SOP's and work instructions. It processes order cancellations. It participates in the annual Physical Inventory as directed by the supervisor. It participates in self-development and training of others. It performs other related duties as may be reasonably assigned in the course of business. It exhibits safety awareness and safe work practices. It maintains necessary records as required by SOP's and work instructions. It understands all environmental policies and significant environmental impact of job activities in accordance with the ISO 14001 standard.

Preferred qualifications include a Bachelor's degree in business or related discipline or at least 3 years equivalent work experience. Excellent organizational skills, excellent communication skills including telephone, written and verbal, exceptional math skills are necessary to fulfill department requirements. Computer skills including Excel and Word are necessary to fulfill requirements of the position. The role is self-motivated and able to make independent decisions.

At Saint-Gobain / CertainTeed, employees have pride in belonging to an organization whose culture is made up of these core values : Trust, Empowerment, & Collaboration. The company encourages diversity and inclusion in all its forms while its products make the world a more beautiful, safer, and sustainable home. Being a worldwide leader in light and sustainable construction, Saint-Gobain designs, manufactures, and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction, and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group's commitment is guided by its purpose, "Making the World a Better Home."

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

The pay rate for this position is $25 to $27 per hour. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience among other factors. In addition to the hourly base pay rate, this position is eligible for an annual bonus. The targeted bonus amount can be up to 10% of hourly rate based on company and individual performance measures. The total annual target cash range (Hourly Pay Rate plus Bonus, annualized (40 hrs / week

• 52wks)) for this position is $57,200-$61,700. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Additional pay incentives for this role include standard overtime (Hourly rate