IT Infrastructure Analyst

EmbraerMelbourne, Florida, USA

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POSITION SUMMARY

Provide a positive and high-value experience for IT users and clients across all business units. Responsible for managing service requests user guidance and incident resolution in alignment with our IT product catalog and agreed service levels helping to drive business success in the requesting areas.

Strong communication skills and effective engagement with business units and end users. Demonstrates the ability to work collaboratively within multidisciplinary teams and across IT functions. Proactive attitude with a commitment to resolving issues promptly and avoiding unresolved matters. Exhibits a collaborative mindset and fosters integration with other teams. Maintains a customer-centric approach prioritizing user experience and satisfaction.

ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES

Proven experience in IT contract and supplier management.
Knowledge of IT asset lifecycle inventory and support processes.
Familiarity with ITSM tools and reporting.
Technical certifications (e.g. Microsoft ITIL ISO 20000) are a plus.
Strong analytical communication and leadership skills.

JOB RESPONSIBILITIES

Manage the contract for leasing and overseeing IT equipment (desktops notebooks tablets workstations monitors peripherals MacBooks and new technologies) ensuring service quality compliance with SLAs and operational excellence.

Oversee supplier performance and ensure all contractual requirements are met including logistics installation support and equipment return.

Manage service requests (acquisition replacement support maintenance and returns) using ITSM tools.

Supervise inventory logistics and secure data handling for all IT assets.

Participate in equipment homologation and lifecycle management ensuring compatibility and compliance with company standards.

Monitor service levels (SLA / KPI) analyze reports and drive continuous improvement.

Act as the main contact between the company and suppliers handling negotiations and process improvements.

GENERAL COMMITMENT FOR ALL EMPLOYEES

Commitment to company values and complies with department norms policies directives and procedures.

Incorporates Lean and P3E processes and concepts into daily activities.

Strive for continuous improvement to processes and procedures.

Honors and protects confidential and proprietary documents and information.

Satisfies work schedule requirements.

The job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required by the employee. Performs other duties as assigned.

Embraer is an Equal Opportunity Employer.

Required Experience :

Key Skills

Installation Maintenance Repair,Quality Assurance,Active Directory,End user,Access Points,Deskside Support,Infrastructure Development,Project Management,Quality Control,Troubleshoot,User Accounts,Desktop,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

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