Data Entry / Customer Service Representative - TalentZok

Data Entry / Customer Service Representative - TalentZok OVERVIEW Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below. Immediate opening for an Data Entry / Customer Service Representative in Fountain Valley, CA who possesses : -1+ years of strong data entry / customer service experience-Must have proficiency with Microsoft Office and overall computer skills-Must have good attention to detail and communication skills-Experience in fire safety / security industry a huge plus Email resumes to lruiz@  or call 951.667.1956.   FULL DESCRIPTION : Under frequent general supervision from the Data Entry Supervisor, the Data Entry clerk will provide assistance to the customers, technicians and sales personnel calling for assistance with their central station information, signals, zones, passwords and other sensitive and confidential data. This position will also interact with and provide a point of coordination between management, technicians in the field, sales staff, and billing / accounting (audit functioning and billing verification) to ensure all completed installations, transfers and systems that are loaded at the Central Station proceed with minimum difficulty and results in overall exceptional customer satisfaction. The selected candidate will be responsible for : Answer incoming phone calls from customers and assist with questions regarding alarm activations, actuals, (no timer test, no activity test, service ticket follow up) and input data in the customer's database (either service related or understanding their alarm activity or system);Ensure customer satisfaction by answering the telephone promptly, courteously & professionally at all times, in addition to supporting all internal customers in the same & inquiries to supervisor. The selected candidate will also possess : High School diploma or equivalent.A minimum of 3 years in the data entry, clerical or customer service field or a related , or be able to pass current Alarm Company Employee registration requirements as issued through California Bureau of Security and Investigative , organizational and multitasking skills. Must be able to work during times of high workloads. Must be able to work with a variety of people of all skill , short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the , collect data, establish facts, and draw valid conclusions. Must be able to effectively deal with all problems arising from the management of several construction / customer projects simultaneously. Effective negotiation and excellent analytical skills. Strong time management, organizational and multitasking skills. Ability to plan each day while adapting to constant interruptions. Ability to maintain employee confidentiality and treat employees with respect at all , Microsoft Office, including Word, Excel, Access, and Outlook. Salary Range : $19-$23.50 / hr For immediate and confidential consideration, please email your resume to lruiz@  or call 951.667.1956. More information can be found at