Computer Support Specialist II

Job Summary

QUALIFICATIONS :

EDUCATION / EXPERIENCE

• Associate's degree in Computer Science or related field, or an equivalent combination of education and experience;
• Apple Technical Certification required;
• Minimum of five years of experience providing desk-side support in a Mac OS or mixed Mac and Windows environment in a medium or large enterprise;
• Experience maintaining and troubleshooting the following types of equipment : computers, mobile devices, multi-function printers, and unified communications;
• Experience with basic network troubleshooting and administration;
• Server administration experience;
• Experience in an education environment is preferred;
• Additional certifications such as CompTIA A+, preferred;
• Experience with the following technologies is preferred : Document Cameras, Casper SMS, Cisco phone systems, and Meraki wireless networks.

OVERVIEW :

In collaboration with school site administration and other technicians, provide technical support for one or more school sites. Lead support activities at the assigned site and ensure that issues and user requests are resolved in a timely manner.

RESPONSIBILITIES :

Requirements / Qualifications

For more information on Requirements / Qualifications, please contact the employer.

Comments and Other Information

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