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Operation Support
Operation SupportUnionPay International • Jersey City, New Jersey, United States
Operation Support

Operation Support

UnionPay International • Jersey City, New Jersey, United States
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  • serp_jobs.job_card.full_time
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Both of the following locations are available for application :

  • New Jersey, United States (On-site) or
  • Toronto, Canada (On-site)

Job Responsibilities

Operation :

  • Provide technical, operational and product consultancy to UnionPay members.
  • Follow-up with UnionPay existing / new clients for Network connectivity requirements to set up MPLS or VPN connection; Set up workshops with the institutions to discuss operational and technical requirements for the new projects and facilitate new program installations.
  • Provide daily operation support such as BIN loading, transaction quality analysis, and settlement issue follow-up etc.
  • Ensure the consistency between the local markets and the other markets, and maintain the uniformity of the worldwide network.
  • Keep in close communication with Headquarters Operation Support Department, the overseas offices and the institutions. Collect advices from UPI overseas offices and institutions on business rules, technical specifications, dispute resolution and risk management. Conduct the training, support or explanation sessions for overseas offices and institutions.
  • Work on market research and information collection tasks assigned by the Headquarters Operation Department. Help Headquarters Operation Department to complete special programs such as local pricing, regulatory policy research, compliance audit, etc.
  • Support UnionPay Headquarters team by engaging clients for day to day operational issues such as transaction failure checking and troubleshooting.

    • Project Management :

  • Provide end-to-end project management and execution throughout processing implementation projects including certification, project launch, pilot testing, etc.
  • Assess and document UnionPay member needs and according implementation activities.
  • Guide customers through applicable UnionPay processing rules, specifications and documentations.
  • Identify appropriate processing implementation support documentation for UnionPay members.

    • Qualifications

  • Bachelor’s degree or above in Information Technology, Engineering, Computer Science, or other similar STEM majors.
  • Relevant experience in payment system knowledge, with strong understanding of network technology, applications, and project management.
  • Prefer candidates with 3–5 years of experience in project management or customer support roles within the card payment industry, chip card technology, software, financial services, or information services.
  • Strong understanding of payment processing systems, formats and associated customer host interface testing services and principles.
  • Ability to interact well with the customer, Senior and Executive management.
  • Strong verbal and written communication skills with ability to leverage these skills in a teaching environment.
  • Ability to drive change in a technical work environment.
  • Self-Starter with ability to work independently.
  • Handle multiple implementation projects in parallel.
  • Ability to work across different time zone and willing to travel.

    • All candidates will be fairly assessed, with due consideration given to the relevance of their background to the role's requirements.

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    Operation Support • Jersey City, New Jersey, United States

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