Network Operations Technician (Zionsville)

Title : NOC Analyst II

Location : Zionsville, IN 46077

Hours : 8am to 5pm EST (40 hours per week)

Schedule : 3 days in-office per week (Tuesday - Thursday)

Description :

The NOC Analyst II role is expected to be familiar with monitoring typical IT network, systems, and application services in a highly SLA-driven environment. This role requires a solid understanding of the IT telemetry monitoring tools utilized by the NOC, with the ability to correlate alarms with potential service impacts. The NOC Analyst role is responsible for the rapid identification and escalation of major service-impacting conditions, ensuring that incidents are handled swiftly and in alignment with NOC processes.

Requirements :

• Excellent communication skills for managing incidents and coordinating with cross-functional teams
• Basic knowledge of advanced networking protocols like BGP or OSPF
• Strong problem-solving skills with the ability to resolve complex network and application issues
• Ability to guide junior analysts in handling incidents and serve as a point of escalation
• Bachelors degree in a technology-related discipline
• 2-3+ years of experience working in network or NOC operations, handling incidents and monitoring infrastructure
• Proven experience using monitoring platforms (e.g., Datadog, SolarWinds) to support network and system stability
• Experience with cloud-based monitoring services such as AWS CloudWatch or Azure Monitor
• Understanding of modern networking technologies like SD-WAN or MPLS
• Basic automation or scripting capabilities for network operations (Ansible, Terraform)
• Ability to document and refine processes to improve efficiency in incident response

Compensation : $28 / hour to $33 / hour. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.