Job Description
Job Description
Apply Today and Start your Success Story with Baldwin Supply Company
Baldwin Supply Company is the leading distributor of mechanical power transmission, conveyor belts, electric motors, and control products in the upper Midwest. We are searching for experienced, self-motivated, Industrial Inside Sales Representatives to be based out of our Twin Cities Headquarters office. At Baldwin Supply Co. we seek an entrepreneurial and customer service mindset to achieve success.
The Inside Sales Representatives are responsible for growing and managing assigned accounts and will work jointly with field salespeople to perform business development activities to expand the business. The Inside Sales position will act as a liaison between customers and the dedicated Field Sales Representative by providing pricing, availability and any required customer service to ensure excellent customer satisfaction. This position is 100% onsite.
Essential Functions (Duties include but are not limited to) :
- Respond to customer inquiries regarding product selection, placement of orders for standard products and services, requests for prices and quotations, and handle customer credits and complaints.
Answer incoming sales calls & assist with counter sales as needed
Expedite orders and requests for literature or other information.Responsible for complete order management, including expediting and communication with the customer.Describe products or services and assist customers in the selection of the best products suited to their needs.Quote prices, terms of sales, availability, delivery dates and related information and process orders.Access, update and maintain records for individual accounts with attention to detailsSales order entry and purchasing of customer requirements for specific price lines
Organize and maintain product catalog libraryCoordinate activities with internal company departments, vendors and common carriers.Perform duties to provide technical and product assistance to customers to generate new and repeat sales.Analyze individual solutions and take appropriate action to ensure customer needs are met.Attend product and training sessionsDevelop superior product knowledge and assist customers with product applicationOther duties and / or projects as assignedWork & Educational Experience Requirements :
High School Diploma with a minimum of 2 years of Inside Sales and / or distribution experience; College Degree preferred.Experience in working with Field Sales and executing sales campaignsExperience in selling industrial products such as Bearings, Belts, Chains, Electric Motors, Gear Reducers, etc.Experience with implementing incentive plans to increase sales & improve profitabilityEffective selling strategies and techniquesMeeting sales goals & growing salesSkills and Abilities :
Delivers superior customer service
Effective selling strategies and techniquesEffective negotiating skillsExcellent communication skills; including written, interpersonal and listeningCapable of analyzing issues and developing solutionsProblem-solving & analytical abilityAbility to be creative and innovativeExcellent judgment and decision-making abilityOrganizational and time management skillsAbility to retain product and process knowledgeAccuracy & attention to detailConfidence and professionalism in representing the CompanyWillingness to be a team playerUnderstands product numbers & alpha / numeric codes