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Customer Service Representative

Customer Service Representative

BonfeSouth Saint Paul, MN, US
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Job Description

Job Description

Salary : $21 per hour

BONFE- CUSTOMER SERVICE REPRESENTATIVE

Shift Hours : Monday Friday

  • 11 : 30AM-8 : 00PM
  • 9 : 00AM-5 : 30PM

Shift Hours : Friday Monday

  • 9 : 30AM-8 : 00PM

    • Start Your Career With Purpose at Bonfe

    Join a supportive team where your voice matters, your work is valued, and your growth is a priority. At Bonfe, were more than a home service provider were a family-driven company passionate about building meaningful careers and delivering exceptional service.

    What Youll Receive :

  • Competitive Compensation : Starting at $21 per hour
  • Comprehensive Benefits :

    • Medical and dental coverage, with 100% Bonfe-paid premium after 60 days

  • Optional vision insurance
  • 401(k) Plan with generous company match (eligible after 6 months)
  • Paid Time Off to relax and recharge
  • Paid Training & professional development
  • Uniforms Provided
  • Career Growth : Get hands-on exposure to multiple trades. A perfect launchpad for a long-term career in the trades
  • A True Team Environment : We're a workplace where people genuinely care about each other. We work hard, grow together, and build lasting friendships

    • What Youll Do :

    As a Customer Service Representative, youll be the voice of Bonfe : Creating exceptional customer experiences using our top of the line system, allowing you to focus on meaningful interactions.

    Daily Responsibilities Include :

  • Manage inbound and outbound customer calls in line with department KPIs
  • Deliver exceptional service using empathy, problem-solving, and clear communication
  • Advocate for both the customer and Bonfes reputation
  • Collaborate with team members to achieve company and departmental goals
  • Participate in ongoing training and career development

    • What You Bring :

    Were looking for team players who are passionate, dependable, and eager to grow.

    Ideal Qualities :

  • Positive attitude and strong communication skills
  • Ability to stay calm under pressure and handle unexpected challenges
  • Accountability and honesty
  • Eagerness to help customers and teammates alike
  • Strong multitasking and time management skills
  • Problem-solving mindset and attention to detail
  • Open to feedback and committed to continuous self-improvement

    • Preferred Experience :

  • Customer service experience (call center background is a plus)
  • Familiarity with Microsoft Office and standard office equipment

    • Who We Are :

    Founded in 1993, Bonfe is a trusted, family-owned business providing residential plumbing, HVAC, electrical, and drain services across the Twin Cities. Youve probably seen our trucks around town, but what sets us apart is our people-first culture.

    We invest in training, operate with integrity, and are driven by core values :

    Play to Win | Care About People | Continuously Improve | Do the Right Thing

    At Bonfe, youre not just doing a job youre building a career in a place where you're appreciated, challenged, and supported.

    Ready to Join a Company That Feels Like Family?

    Apply now to become part of something bigger.

    Note : All employment offers are contingent on successful completion of a background check and drug screening.

    Bonfe is an Equal Opportunity Employer.

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    Customer Service Representative • South Saint Paul, MN, US