Customer Retention Specialist

A company is looking for a Customer Retention Specialist (Pacific Time Hours). Key Responsibilities Educate and support customers requesting to cancel their policy through inbound calls and emails Manage high call volumes while balancing empathy, efficiency, and productivity De-escalate challenging situations and provide solution-oriented support to retain customers Required Qualifications 3 years of experience in customer retention or account management in a fast-paced call center environment 1+ years of experience in a customer service role Proven track record in retaining customers and handling cancellations Experience in navigating multiple digital platforms and troubleshooting technical issues Ability to work remotely with a reliable hard-wired internet connection