Technical Customer Support Agent

Technical Customer Support Agent

At AutoDS, recently acquired by Fiverr, we're revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally. As a fast-growing company, we're looking for talented individuals who are passionate about technology, eCommerce, and making a real impact. If you're ready to join a dynamic team and thrive in a collaborative, fast-paced environment, we'd love to hear from you!

Position Overview AutoDS is looking for customer-oriented and tech-savvy Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager.

In this role, you'll act as a key point of contact for our users, providing product and service information while resolving issues accurately and efficiently. You'll bring patience, empathy, and excellent communication skills to every interaction, advocating for users and ensuring a high standard of service. This is a deeply technical role, and you'll be expected to develop strong expertise in our platform and tools.

Key Responsibilities

• Manage incoming online chats and support tickets
• Identify and assess customers' needs to ensure satisfaction
• Build trust and rapport with customers through open and clear communication
• Provide accurate, complete, and timely information using appropriate methods and tools
• Handle complaints, provide effective solutions and alternatives within set timeframes
• Develop a deep understanding of AutoDS's platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made
• Document customer interactions thoroughly to maintain accurate records and assist internal teams
• Follow all communication procedures, guidelines, and policies
• Go the extra mile to engage and delight customers

Requirements

Nice to Have

If this sounds like you, send us your CV we'd love to hear from you!

Ready to take your career to the next level with AutoDS? Join us and be part of a global team that's driving the future of eCommerce innovation. Apply today and help us create cutting-edge solutions for online sellers worldwide!