Call Center Team Lead

Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as stated below (The requirements listed below are representative of the knowledge, skill, and / or ability required) : Experience supervising, coordinating, directing and monitoring staff activities to ensure prompt, courteous and accurate response to customers. Experience in a customer service environment. Ability to communicate effectively with staff and customers. Ability to manage and motivate staff. Ability to handle multiple tasks and prioritize work. Ability to work independently and as part of a team. Ability to maintain confidentiality. Ability to work under pressure and meet deadlines. Ability to adapt to changing priorities and work environment.