Contact Center Agent - Work From Home

New England Innovation Center LLCGainesville, Florida, United States, 32601

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No person, whether a patient, visitor, or staff member, shall be excluded from participation in any program or activity dealing with Countrywide Home Care, Inc., or denied the benefits of such program or activity on the grounds of race, color, creed, sex, age, religion, political affiliation, national origin, handicap or disability, or ancestry. Additionally, no person shall be subjected to any form of discrimination on these grounds while participating in or involved with Countrywide Home Care, Inc.

About The Role

We are seeking a dedicated and detail-oriented Contact Center Agent to join our Customer Support team on a work-from-home basis. In this full-time, hourly position, you will be the first point of contact for customers, addressing their inquiries and resolving issues with professionalism and efficiency. If you are someone who thrives on delivering excellent customer experiences and enjoys working independently in a remote environment, this could be the perfect role for you.

What You'll Do

Handle a high volume of inbound and outbound customer calls in English, addressing questions, concerns, and challenges with empathy and effectiveness.
Provide accurate and timely resolutions to customer issues by identifying their needs and recommending appropriate solutions or escalating to necessary teams.
Document and update customer interactions and account details in the CRM system accurately and efficiently.
Follow established scripts, workflows, and procedures to maintain a consistent standard of service and ensure compliance with company policies.
Work collaboratively with team members and supervisors to identify trends in customer concerns and opportunities to improve processes.
Meet or exceed key performance metrics, including customer satisfaction, response times, and call quality scores.
Continuously expand knowledge of company products, services, and updates to provide the most accurate and helpful information to customers.

Qualifications

Proven experience in a customer service or contact center environment, preferably in a remote capacity.

Exceptional verbal and written communication skills in English, with a focus on active listening and clarity.

Strong problem-solving abilities with a proactive approach to resolving customer issues.

Comfortable using technology and proficient in navigating CRM platforms, chat software, and other contact center tools.

Ability to work independently with a reliable internet connection and remote workspace.

Flexibility to work shifts, weekends, or holidays as required by the business needs.

Strong attention to detail, organizational skills, and time management capabilities.

The pay range for this role is :

19.44 - 30.92 USD per hour(Remote (Gainesville, Florida, US))

PI9b68560e1fa4-30511-38384319

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Contact Center Agent • Gainesville, Florida, United States, 32601