Administrative Assistant

Job Description

Job Description

Salary : $21-$25 per hour

Who We Are

Wisoman Foods Inc., located in Hayward, CA, is a Woman-Owned Certified business specializing in high-quality, innovative flatbreads from tortillas to ethnic Indian varieties crafted with care and precision. Our fully automated, high-speed facility ensures that every product meets the highest standards of consistency, food safety, and quality. With certifications including SQF Level 2, Organic, Non-GMO Project Verified, and OU Kosher, we are proud to deliver products that reflect excellence at every level.

At Wisoman Foods, the Administrative Assistant is often the first point of contact, providing a positive impression to all customers, vendors, and visitors. This role supports multiple departments while ensuring smooth daily operations and exceptional service.

What Were Looking For

The Administrative Assistant will play a key role in supporting daily operations in a fast-paced food manufacturing facility. This position works closely with production, logistics, quality, and customer service teams to ensure accurate order processing, efficient communication, and smooth coordination across departments.

What Youll Be Doing

Answer and direct inbound calls while providing professional and friendly customer service.

• Welcome and assist visitors, vendors, and auditors, maintaining adherence to facility security and food safety protocols.
• Respond to customer inquiries regarding orders, shipments, and product information; research solutions and provide timely follow-up when needed.
• Monitor operational trends and support continuous improvement in customer service and administrative workflows.
• Enter and process customer orders in the ERP system; verify order accuracy and communicate any issues or delays within 24 hours.
• Prepare, update, and distribute weekly production and shipping schedules to support planning and on-time fulfillment.
• Coordinate outbound shipments with freight carriers and 3PL partners, considering both cost efficiency and customer delivery requirements.
• Track daily inventory levels for finished goods and raw materials, and provide updates to the production and purchasing teams.
• Manage purchase orders, confirm supplier lead times, update delivery commitments, and maintain

accurate online records.

What Were Looking For

Proficiency in Microsoft Office and comfort with ERP and EDI platforms used in manufacturing operations.

What We Offer Our Team

Wisoman Foods, Inc. is an equal opportunity employer. We value diversity and inclusion and welcome applicants from all backgrounds and experiences.