Marriott Knoxville Downtown - Director Front Office
As a Director of Front Office, you would be responsible for directing and administering of allFront Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
QUALIFICATIONS :
- Bachelors degree in Business or Hospitality Management with at least 5 years of progressiveFront Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associates degree with at least 3 years of Front Officemanagement experience is required.
- Specific brand experience / OnQ (PMS property management) Certification (as defined by property), 500+ room experience, and / or previous director level experience preferred.
JOB RESPONSIBILITIES :
Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in / check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitationMonitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewardMonitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordinglyInitiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueImplements and monitors all corporate marketing programsEnsures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and eventsRuns and completes daily reports, analyze data and make decisions based on dataResolves guest issues and concerns to guest satisfactionRecruits, interviews and trains associatesParticipates in the Property Manager on Duty program.Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.Completes tasks or projects as assigned or as required.After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :
Now offering Daily Pay ! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time OffEmployee Assistance Program401k Retirement PlanPROPERTY INFORMATION :
With an ideal location adjacent to the Convention Center, Marriott Knoxville Downtown is the perfect choice for business and leisure travelers. Our Knoxville, TN hotel offers the best in amenities and service to ensure that our guest have a carefree stay. Leisure travelers appreciate this Knoxville hotel's downtown location. We are within walking distance of many attractions, including the Knoxville Museum of Art, historic Market Square, and the University of Tennessee. Before guest head out in the morning, join us at WINDOWS ON THE PARK Restaurant / Lounge for our Best-4-Breakfast, or stop by after sightseeing for a relaxing dinner WINDOWS ON THE PARK Restaurant is perfect for families, kids under 12 eat for free at qualifying rates.
Application deadline for Colorado positions :
PIa7b6029cda00-30511-39160820