Job Summary :
The Member Health Assessor engages with the member to establish an effective, professional relationship with primary responsibility to conduct their health risk assessment.
Essential Functions :
- Participate in the Integrated Care Coordination Team as needed
- Coordinate logistics to support care plan goals and interventions - as needed to address immediate member concerns
- Verify eligibility, previous enrollment history, demographics and current health status of each member prior to outreach
- Conduct assessments by gathering information from the member, family, provider and other stakeholders, as directed by Member and / or their Legally authorized representative
- Contribute to the development and implementation of care plan, and reporting information to the Care Coordinator based on assessment outcomes, when needed
- Assist with the provision of health education, wellness materials and coaching ,as appropriate
- Maintain appropriate documentation within protocols and guidelines of the Care Management program
- Starts each intervention with members wondering, "What does the world look like for this person, and how can I meet him or her where they are? What are his or her unique needs, and how can CareSource help?" In each interaction, the employee will aspire to help the member to feel informed, empowered, and supported by CareSource
- Looks for ways to improve the process to make the members experience with CareSource easier and streamlines time to complete the assessment and follow-up
- Perform any other job duties as requested
Education and Experience :
High School Diploma or General Education Diploma (GED), is requiredMinimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferredCompetencies, Knowledge and Skills :
Proficient with Microsoft Office, including Outlook, Word and ExcelSensitivity to and experience working within different culturesGood interpersonal skillsAbility to work independently and within a team environmentAbility to identify problems and opportunities and communicate to managementDeveloping knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practicesDemonstrate compassion, support and collaboration with members and familiesSelf-motivated and inquisitiveComfort with asking pertinent questionsAbility to work in a fast-paced environmentAbility to demonstrate and promote ethical conductAbility to develop positive relationships with all stakeholdersAwareness of community & state support resourcesOrganized , detail-oriented and conflict resolution skillsAbility to keep composure and professionalism during times of high emotional stressAbility to maintain confidentiality and act in the company's best interestProven track record of demonstrating empathy and compassion for individualsProven track record for improving processes to make things easier for those you have servedLicensure and Certification :
NoneWorking Conditions :
General office environment; may be required to sit or stand for extended periods of timeCompensation Range :
35,200.00 - $56,200.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type : Hourly
Competencies :
Create an Inclusive Environment - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the BusinessThis job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
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