Workforce AnalystVirtualVocations • Houston, Texas, United States
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Workforce Analyst
VirtualVocations • Houston, Texas, United States
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A company is looking for a Workforce Analyst to deliver data-driven insights that enhance staffing efficiency and customer experience.
Key Responsibilities
Deliver data-driven insights to improve staffing efficiency and customer experience
Support forecasting, scheduling, intraday management, and performance analytics for contact center operations
Utilize tools such as Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel to optimize resource utilization and achieve service levels
Required Qualifications
Experience in workforce analytics or a related field
Proficiency in data analysis and reporting tools
Familiarity with contact center operations
Ability to work remotely in designated states
Relevant educational background in business, analytics, or a related discipline
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Workforce Analyst • Houston, Texas, United States
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