Desktop Support

Perform on-site analysis, diagnosis, and resolution of desktop / laptop problems for end users and recommend and implement corrective solutions, as needed.​

Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing / scanning devices, presentation equipment, software, and other products

Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.

Receive and respond to incoming calls, pages, and / or work orders regarding desktop problems​

Knowledge of PC and desktop hardware.

Windows 10 experience required

macOS experience, a plus

Hardware / Software troubleshooting experience

Familiar with TCP / IP and WiFi troubleshooting

Strong customer service orientation.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure / fast-paced environment.

Team-oriented and skilled in working within a collaborative environment.

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