Endpoint Support Technician - ITS2

Working Title : Endpoint Support Technician

Job Class : Information Technology Specialist 2

Agency : Minnesota IT Services

Job ID : 90574

Location : St. Paul

Telework Eligible : Yes

Full / Part Time : Full-Time

Regular / Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 12 / 03 / 2025

Closing Date : 12 / 09 / 2025

Hiring Agency / Seniority Unit : Minnesota IT Services

Division / Unit : Enterprise / Endpoint Support

Work Shift / Work Hours : Day Shift

Days of Work : Monday - Friday

Travel Required : Yes - 5%

Salary Range : $28.18 - $45.82 / hourly; $58,839 - $95,672 / annually

Classified Status : Classified

Bargaining Unit / Union : 214 - MN Assoc of Professional Empl / MAPE

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities () : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services () (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

Minnesota IT Services is seeking a skilled Endpoint Technician to deliver top-notch 2nd-level technical assistance to support daily operations. The role involves collaborating with various teams, resolving incidents via phone, remote access, and direct user interaction, and ensuring effective tracking of all activities in the internal system. Responsibilities also include configuring hardware, installing software, troubleshooting connectivity issues, and upholding robust security measures on devices. The ideal candidate will excel in documentation, adhere to established processes, and consistently deliver high-quality services to agencies.

In addition to the primary onsite work location listed below, the incumbent will provide support to agencies throughout the St. Paul Skyway system, including (but not limited to) the Town Square Building, Golden Rule Building, Metro Square Building, and the Great Northern Building, and may also support other locations along the Skyway corridor as operational needs arise.

Key Responsibilities :

Provide 2nd-level technical support to Minnesota IT Services staff and business partners.

Liaise with other teams to resolve issues and ensure efficient incident resolution.

Monitor and resolve requests / incidents through the internal tracking system.

Perform laptop / desktop imaging following predefined procedures.

Install / configure software and collaborate with the packaging team for automation.

Install and configure mobiles devices using predefined processes and procedures.

Document team software needs proactively.

Provide limited support for print devices and MFDs.

Diagnose and troubleshoot workstation, mobile device, connectivity, and application issues.

Implement and maintain appropriate security controls on endpoint devices.

Assist users in issue resolution and identify enterprise-level solutions.

Document, implement, and follow processes to ensure a consistent end-user experience.

Collaborate with team members / leads to create or modify processes.

Identify opportunities for automation and process enhancement for improved efficiency.

Join our team and contribute to the enhancement of technical support services while providing exceptional assistance to our stakeholders.

This position requires an employee to be onsite at¿180 5th Street E, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location . Telework () for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. () :

This position requires a minimum of two (2) years of IT experience.

Experience must include :

Experience installing, setting up, configuring, and troubleshooting, of computer hardware, software, and peripherals.

Experience with current mobile (Android, iOS), Windows Client Operating Systems, and MacOS.

Experience with MS Office and industry standard web browsers.

Experience with remote support and collaboration tools (e.g., Bomgar, Beyond Trust, TeamViewer, Config Man, RDP, Microsoft Teams, Webex Teams, Slack, Zoom, etc.)

Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders. (e.g., Remedy on Demand, Footprints, ServiceNow, etc.)

Experience imaging desktops and laptops for deployments (e.g., MECM, Ghost or Acronis)

Experience providing customer service and communication effectively.

Experience with print management, set up, and configuration of printers and MFCs.

Experience and knowledge of Microsoft Group Policies, Active Directory, AD permissions, and OU structures.

Experience in vulnerability remediation and patch management.

Experience working in a networked environment, TCP / IP, cabling, switches, VPN, and wireless resources.

A bachelor's degree or higher in Information Technology or an IT related field substitutes for two (2) years of experience, OR an IT or related associate's degree substitutes for one (1) year.

Preferred Qualifications

Experiencemultitasking,prioritizing,workingondeadlines,andcreatingefficiencies.

Experiencewriting documentationandpresentingideastogroupsofpeople.

Experiencewithdigital distributionservices(e.g. GooglePlayStore, MicrosoftMECM,MicrosoftStore,orAppleAppStore).

Demonstratedability totranslatetechnical informationfornon-technicalstaff.

Experienceinproblem-solvingmethodologywiththeabilitytomultitaskinafast-pacedenvironment.

Proficientincommunicationandinterpersonalskills asappliedtointeractionwithcustomers,coworkers,andothers.

Abilitytoeffectivelyorganize andprioritizeworkandperform ineffectiveand timelymanner.

Experienceworking withdigitalencryptionmethods(e.g.,Bitlocker).

Comfortableworking aspartofateamandindependently.

Physical Requirements

Requires moving / lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (Desk to desk or from one agency site to another), lifting devices up on to storage shelves above head (40 lbs.) and being able to gain access under desk.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following :

SEMA4 Records Check (applies to current and past state employees only)

Criminal History Check

Reference Check

Social Security and Address Verification

Education Verification

CJIS Background Check

Driver's License Check

Other legally required checks

Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer / educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.