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Customer Service / Full-time

Customer Service / Full-time

Oak Harbor Freight LinesReno, NV, United States
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The hours are 7 : 30am to 4 : 00pm.

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 107 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company - we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team of Customer Service Representatives. Are you ready to be a part of our journey?

Benefits

  • Overtime after 8 hours daily
  • Medical, dental, vision -We offer 3 different plans for you to select from.
  • Employee only enrollment pays 0-2% of gross earnings.
  • Family enrollment is 2- 4% of gross earnings.
  • 401K - 100% match up to 5% of Employees Contribution.
  • Accrue 80 hours of PTO within the first 11 months.
  • Holiday pay after 90 days.

Essential Duties and Responsibilities :

  • Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.
  • Answer inbound calls in a professional and courteous manner and provide customer service and order management to OHFL customers, drivers, and internal sales force.
  • Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.
  • Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.
  • Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.
  • Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise.
  • General Office Duties

    • Experience, Skills, and Qualifications :

  • 1-2 years' experience in a role requiring extensive customer interaction.
  • Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully.
  • Excellent communication skills, both written and oral.
  • Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.
  • Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously.
  • H.S. diploma or GED / equivalent preferred.
  • Basic English language proficiency (reading, writing and verbal) is required.

    • OHFL is an equal opportunity employer.

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