Platform Operations Engineer

About EliseAI

At EliseAI were improving the industries that matter most : housing and healthcare. Everyone needs a place to live and access to quality healthcare yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows we make them more efficient reduce costs and improve the experience for everyone.

Healthcare : We make it easy to schedule appointments complete intake forms and we help patients communicate with providers so everyone can focus on health instead of paperwork.

Housing : We simplify how renters tour apartments sign leases submit maintenance requests and stay connected with their property teambringing everything they need for their home into one place.

With EliseAI organizations reduce manual work improve accessibility and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

We are looking for a Platform Operations Engineer to lead high-impact strategic technical projects that will drive the operational scalability of the organization as we rapidly grow. This role will operate at the intersection of business strategy and technology and serve as a critical bridge across functional areas including our Customer Success Sales Marketing Product Engineering and Data teams. You will take significant ownership in high-visibility customer-facing and business operations systems in optimizing our current tech stack leading evaluation and procurement of new platforms and designing and building custom solutions when market offerings dont meet our needs.

The ideal candidate will complement the organization with a unique blend of business / operations experience technical capability across systems architecture and development understanding of SaaS processes and a passion to build systems to drive proactive scalable and data-driven business and customer management.

Key Responsibilities

Drive cross-functional technical projects and own optimize and build upon our current tech stack across third-party software vendors as well as our proprietary business operations systems

Conduct deep discovery on stakeholder needs across functional areas design and build custom technical solutions to enhance automation analytics and scalability across workflows and own adoption and outcomes across the organization

Collaborate with customers on how we can best support them at the intersection of critical milestones in their journey and how our operations teams engage with them

Build business analytics solutions that provide actionable insights on customer health retention and expansion opportunities

Evaluate select and implement new market-leading technologies based on technical and business requirements

Work with AWS databases APIs webhooks and automation tools to enhance system integrations and improve operational efficiency

Partner with leadership and cross-functional teams including Customer Success Sales Marketing Product Engineering and Data to maximize adoption and operational efficiency

Act as a subject matter expert for business operations systems architecture best practices and operational improvements

Attract top-tier talent to join our driven team

Move at rocket speed build something massive.

Were scaling fast solving real client problems with precision and ambition. Here you own your impact; full autonomy no micromanagement no fluff.

We hire the best expect the best and give you the masterclass of your career. Its hard its intense and its the most rewarding work youll ever do. If youre hungry driven and ready to build something massive climb aboard.

Requirements

Proficiency in Python and SQL

2 years of experience building and scaling business operations with a technical skew

Hands-on experience with systems development data administration APIs webhooks custom workflows and integrations

Strong technical and problem-solving acumen with the ability to design implement optimize and troubleshoot scalable systems that improve efficiency

Experience working cross-functionally across stakeholders to ensure smooth operations

Excellent communication skills able to translate technical concepts into actionable insights

Willingness to work in person at our offices 4-5 days a week

Preferred Qualifications

Experience with platform architecture and analytics in a SaaS environment

Experience with AWS cloud infrastructure

Experience in client-facing roles

Understanding of SaaS metrics strategies and lifecycle management

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded ( unicorn !) startup thats scaling so fast. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits :

Equity in the company

Medical Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

A collaborative in-office environment with an open floor plan fully stocked kitchen and company-paid lunch

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Well cover relocation packages and make the move exciting not painful!

Job Compensation Range

The salary range for this role is $100000 - $175000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Please note that employment with EliseAI is on an at-will basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and / or a reasonable accommodation in the application or recruiting process due to a disability please contact us at

Key Skills

Change Management,Software Deployment,Cloud Infrastructure,High Availability,IaaS,Firewall,Linux,Middleware,Jboss,Network Architecture,Scripting,Technical Support

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1

Monthly Salary Salary : 100000 - 175000