IT Support Engineer

Description :

The IT Support Engineer is responsible for supporting and monitoring corporate business IT applications including our Microsoft O365 and Azure platform. You will partner with application owners, business owners, and 3rd party vendors to provide critical IT operations support and incident management responses.

Responsibilities

• Provide technical support to both internal and external users through phone, email, and other communication channels.
• Be the first line of support and escalate the tickets as needed.
• Maintain the response and resolution SLAs using the Help Desk ticketing system.
• Provide complex support, respond to work orders and tickets from the users, analyze and solve in a timely manner.
• Support Microsoft platforms such as O365, Outlook, SharePoint / OneDrive, Entra, Intune, Compliance Manager, and Defender.
• Monitor and maintain OneDrive Sync on both Windows and Mac.
• Implement, test, and support Entra ID (Azure Active Directory) and supporting IT systems.
• Assist employees and consultants with the onboarding / offboarding process by creating / deactivating accounts and deploying / collecting equipment.
• Support business productivity app deployment and troubleshooting, including Jira, Office365, OneDrive, SharePoint, Slack, Workday, Zoom Zscaler, etc.
• Manage Azure (Entra ID) Single Sign-on (SSO) administration.
• Administer security tools such as Zscaler ZIA and ZPA solutions.
• Support regular security audits and implement cybersecurity tools and monitor and remediate external threats.
• Manage and maintain a comprehensive list of software / services inventory as well as IT equipment inventory.
• Install, modify, and repair computer hardware and software.
• Train users on basic computer functions and software applications.
• Develop and maintain technical SOP documentation and training materials.
• Stay updated with the latest industry trends and technologies.
• Additional Skills & Qualifications

The ideal candidate should have strong experience with MS 365, including MS Entra and Intune management, and be adept at onboarding / offboarding support. They should possess the technical skills necessary to handle Help Desk tier 1 and 2 support on both Windows and Macs and demonstrate excellent customer service abilities. Although the role involves internal support, it is crucial that the candidate can effectively interact with all employees.

This is a Contract to Hire position based out of Spring, TX.

The pay range for this position is $30.00 - $35.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

This is a hybrid position in Spring,TX.

This position is anticipated to close on Dec 13, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.