IT Technician Tier 2

Job Description

BRAM Auto Group is currently seeking an IT Technician- Tier 2 to join our team.

At BRAM Auto Group, we redefine luxury automotive by providing the highest standard of service and leading the industry in innovation for our customers. We take pride in being one of the most prestigious luxury automotive management groups comprised of 13 dealerships throughout the NYC / NJ region that includes Lexus, Honda, Toyota, Cadillac, Ineos Grenadier, Genesis and Hyundai brands.

We are recognized for our prestige service and constantly growing client base, which means that our teams and dealerships are growing rapidly too!

What you'll do :

• Providing remote and onsite support for computers, peripherals, and user related questions.
• Ensuring customer satisfaction driving towards maximized customer service at all times.
• Adhering to all system process and procedures, including ticket entry, and generating reports on request.
• Providing user assistance as needed.
• Documenting all support work on a timely basis within the guidelines of our company's policies.
• Completing special projects as assigned.

Our ideal candidate :

Superior written and verbal communication skills

Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues

Comfortable working under pressure and meeting deadlines

Experience with ConnectWise or similar remote management tools.

Proficiency in :

Windows Desktop & Server OS

MS Active Directory

Office 365 (including security services)

LAN / WAN networking (Firewalls, Switches, Wireless APs)

TCP / IP

Preferred knowledge and certifications :

Knowledge of the automotive industry

Knowledge with CDK Drive and other DMS products

CompTIA Network+

Microsoft Certified : Windows Client or Modern Desktop Administrator Associate

Microsoft 365 Certified : Fundamentals or Administrator Associate

ITIL Foundation Certification

Job Type : Full-time

Job Type : Full-time

Salary : $55,000 - $95,000.00 per year

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Experience level :

3+ years

Schedule :

8 hour shift

Monday to Friday

Ability to commute / relocate :

North Bergen, NJ 07047 : Reliably commute or planning to relocate before starting work (Required)

Experience :

Help desk : 1 year (Preferred)

Windows : 3 year (Preferred)

Work Location : Headquarters location and occasional dispatch to Dealership locations in NY and NJ