Veterinary Receptionist
Animal Care Hospital of Walnut Creek is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
As you join our team, expect to be supported in your work and home life with :
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
Salary : $18-$23 per hour
Schedule : Sunday (10 hours), Monday (10 hours), Wednesday (10 hours), Thursday (10 hours)
Key Responsibilities :
Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.Ensure accurate service and product sales accounting, handle payments, process credit / debit cards, and schedule future appointments.Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.Assist in maintaining cleanliness and organization to ensure a positive client experience.Qualifications :
Previous experience as a veterinary receptionist or medical office assistant preferredStrong organizational and multitasking skillsAbility to maintain a calm, professional, and positive demeanor