Client Relations Coordinator

DMCA is a stable fast-paced immigration law firm thats passionate about helping people build better futures - and were looking for a bright compassionate Bilingual Client Relations Coordinator to join our Houston office.

Youll work in a supportive professional environment where collaboration and growth are encouraged and your work truly makes a difference.

If youre a people person with a heart for service a head for problem-solving and a love for helping clients take the next step we want to hear from you.

What Youll Do

As one of the first friendly faces (and voices) our clients meet youll be the heart and sales engine of our San Antonio office. Your days will include :

Greeting and guiding clients with warmth and professionalism - on the phone virtually and in person

Following up with potential clients to answer questions encourage next steps and ensure they feel supported through the intake process

Converting leads into new consultations and cases through timely communication and exceptional service

Taking payments opening new cases and ensuring accurate financial tracking

Scheduling appointments and consultations across multiple attorney calendars

Creating daily and weekly reports to help our team stay sharp and on track

Supporting clients with clear informed and compassionate communication

Flagging urgent issues and helping resolve concerns creatively

Promoting DMCA values and a positive collaborative workplace

Supporting your team and celebrating wins - big and small

What Were Looking For

Were searching for someone who is :

Bilingual in English and Spanish (fluently please!)

Friendly persuasive and confident in communicating with potential clients

Detail-oriented and energized by a fast-paced multicultural environment

Comfortable handling confidential information with care

Tech-savvy (Microsoft Office spreadsheets standard office tools)

Able to manage multiple priorities and deadlines with grace

Available full-time Monday-Friday 8 a.m.-5 p.m.

Bonus points if you have :

6 months of experience in sales client intake or payment handling

A Bachelors Degree

Strong leadership instincts and critical-thinking skills

Why Youll Love It Here

Team culture : We work hard but keep it collaborative curious and caffeinated.

Growth-friendly : We invest in your professional development and leadership potential.

Meaningful work : Youre not just taking calls - youre helping people start their immigration journey.

What Youll Get

Competitive hourly pay (based on experience)

Full-time stability with room to grow

Employer-paid medical insurance optional dental & vision

Employer-paid life and long-term disability insurance

401(k) with employer matching

PTO paid vacation and holiday pay

A team that truly supports each other

A mission that gives your work meaning every single day

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1