Service Coordinator

Job Description

Job Description

Job Title : Service Coordinator Custom Glass Projects

Location : Largo, FL (On-Site)

Employment Type : Full-time

About the Role

We're looking for a highly organized and proactive Service Coordinator to join our team and manage the behind-the-scenes flow of our custom glass projects from design approval to installation.

This is not a glass-cutting or field role, it's about keeping every job on track by managing communication between our design, production, accounting, and install teams. You'll be responsible for tracking job details, identifying missing parts or documentation, confirming measurements and specs, and ensuring nothing falls through the cracks before we send a crew out to a home.

If you're someone who thrives on managing a lot of moving pieces and making sure every detail is handled before it becomes a problem, this might be the perfect role for you.

What You'll Do

• Coordinate all service-related admin for custom glass projects
• Review job files, designs, and drawings to ensure accuracy before scheduling
• Track missing parts, hardware, or changes and communicate with production or accounting as needed
• Serve as the point of contact between office, field crews, and vendors for updates and clarifications
• Schedule installations and service work, ensuring installers are fully prepared
• Maintain organized documentation for each project (designs, approvals, part orders, etc.)
• Assist with customer updates and follow-ups on scheduling or rescheduling
• Work closely with accounting to flag job changes that affect billing
• Update project management or scheduling systems (e.g., Asana, Excel, PDFs)
• Be proactive when work is slow look ahead for missing info, gaps, or delays to solve early
• What We're Looking For
• 2+ years in a service coordination, scheduling, or administrative support role
• Experience managing logistics or projects with multiple moving parts
• Comfortable reading job specs, work orders, and digital drawings
• Tech-savvy with Microsoft Office, Excel, PDFs; familiarity with Asana a plus
• Strong communicator written, verbal, and follow-up
• Highly organized and able to juggle competing tasks without letting things drop
• Construction or trades experience is a plus, but not required
• Most importantly : You care about doing things the right way and keeping the team informed
• Work Environment
• Hours : 8 AM-4 PM
• Team-oriented, family-owned business with a reputation for quality
• Paid holidays + PTO
• Retirement plan after 90 months
• Pay based on experience and skills

Job Type : Full-time

Pay : $60,000.00 - $70,000.00 per year

Work Location : In person