Enrollment Services Software Specialist

Position Title :

Enrollment Services Software Specialist

Location :

Big Rapids (Main Campus)

Department :

61000 - Enrollment Services

Advertised Salary :

$22.97 / Hourly rate pursuant to the FSU and CTA / MEA-NEA Agreement.

Benefits :

Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.

Clerical Tech Association (CTA)

FLSA : Non-Exempt

Temporary / Continuing :

Continuing

Part-Time / Full-Time :

Full-Time

Union Group :

Clerical-Technical Association (MEA-NEA)

Term of Position : 12 Month

At Will / Just Cause :

Just Cause

Summary of Position :

Work independently and under minimal supervision to implement and coordinate the operations of the Enrollment Services e-communication software system and any other assigned computerized system(s) that may be used in Enrollment Services. Serves as the liaison with the software company to implement and make revisions to the software. Communicate and perform duties in a manner that provides excellent service and is responsive to customer needs. Function as a 'lead worker' to assist others and answer questions relating to technical software systems used in the department.

Position Type : Staff

Required Education :

A bachelor's degree in Computer Information Systems, Computer Science, Database Technology, Business or equivalent.

Required Work Experience :

Two years of full time experience that includes working with electronic recruiting systems or large database software systems.

Required Licenses and Certifications :

Physical Demands :

• Office Environment
• Moving
• Reaching
• Sitting
• Repetitive movement

Additional Education / Experiences to be Considered :

Higher education experience.

Essential Duties / Responsibilities :

Act as 'back-up' to various administrative employees.

Cultivate an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.

Assist other campus locations (Kendall, FSU-GR, etc.) in using the e-communication system and other applicable software.

Coordinate the implementation and daily operations of the e-communication software program(s), including data coordination and web design, E-recruiting, and direct marketing materials.

Design web based surveys, admissions applications, and other online forms for various university constituents.

Ensure that e-mail communications are sent to prospects, applicants, admitted and enrolled students and others as needed.

Function as department liaison to work with other University employees and off-campus locations and / or outside companies, such as the e-communication systems, relating to assigned area of specialty.

Function as the 'lead worker' and train staff relating to communication software and other department functions.

Help insure web content and design integrity.

May be asked to perform any / all duties defined in the Student Service Representative 1, 2, & 3 position descriptions.

Support, promote, and develop university student enrollment and retention initiatives.

Any other duties assigned within the position classification area.

May follow software company guidelines and / or adapt the software system(s) to match the university's needs.

May handle confidential information. Assist coworkers, customers and others with sensitive issues or decisions.

Responsible for maintaining the confidentiality of designated information.

Research and help identify possible web applications for possible departmental use.

Work closely with departments to design data mining reports from the information contained within the e-communication system.

Performs all duties in compliance with applicable University policies and procedures and state and federal requirements

Reports directly to designated supervisor.

Marginal Duties / Responsibilities :

Be cross trained in other specialized areas within the office.

Skills and Abilities :

Ability to interview, recommend for hire, direct, and train student employees and to train lower level non student employees.

Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Communicate effectively with a diverse customer population to include public speaking.

Meet deadlines, demonstrate excellent organization and analytical skills.

Operate a variety of office machines and equipment.

Plan, organize and make sound judgments and decisions.

Understand and maintain current knowledge of special terminology and regulations.

Use computer software and mainframe programs and systems to merge and import large volumes of data and correspondence.

Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information.

Excellent skills and knowledge HTML and mainframe systems and one or more word processing / database software programs including Microsoft

Required Documents :

Optional Documents :

Special Instructions to Applicants :

Unofficial Transcript 1 (REQUIRED) : Applicants must attach a copy of an unofficial transcript of a Bachelor's degree in Computer Information Systems, Computer Science, Database Technology, Business or related field from an accredited college or university.

Transcript must include : Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.

Initial Application Review Date :

December 1, 2025

Open Until Position is Filled? :

Yes

Posting Close Date : EEO Statement :

Ferris State University, an Affirmative Action / Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit : Ferris Non-Discrimination Statement .

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