Sr Store Communication and Technology Specialist

Phoenix Retail Sr. Store Communication And Technology Specialist

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Columbus Corporate Headquarters

The Sr. Store Communication and Technology Specialist is a strategic partner and key liaison between Store / Field Communications and cross functional teams performing complex calendar planning, driving execution of field activities and related messaging. This position plays an essential role in defining and writing communications to store associates and adjusting corporate content to be relevant and compelling to store associate. This position will be responsible for partnering with merchants to create a strategy to support product knowledge for associates. In addition, the position drives technology-related initiatives and provides strategic input, builds requirements, conducts testing, and acts as a liaison between store operations and technology teams. The role also collaborates with cross functional partners on communication strategies, working closely with the Manager, Store Experience to optimize communication platforms and influence promotional pricing direction.

Key Responsibilities

• Leads communication and field activity calendarization, planning, and execution for all Store Associate and Field Leader audiences
• Works closely with Creative & Marketing teams to ensure their input and support on certain projects / messages
• Proposes content ideas, messages, vehicle, and timing within the context of the overall corporate message priorities and calendar
• Writes, edits and deploys content with the appropriate brand voice and vocabulary
• Helps evolve and shape communications through inquiries and surveys among associates, data, and analytics
• Keeps Store / Field and Corporate Communications managers current on project status, deliverables and workload as well as flagging any time management or resource concerns that may arise
• Responds to Field Communications Inbox inquiries in a thoughtful and timely fashion
• Creates all product knowledge tools, including trend posters and learning through electronic learning platforms
• Acts as the primary point of contact between Technology and Store Experience, coordinating updates and proposing solutions to leadership
• Leads user acceptance testing (UAT) for in-store technology upgrades, including POS systems and hardware and participates in defect resolution processes
• Proactively identifies and implements process improvements to increase efficiency and enhance the customer and associate experience
• Collaborates with Technology Business Analysts to define requirements and deliver successful store technology updates

Essential Qualifications

Preferred Qualifications (skills and abilities)