Manager, Account Services Affiliate Hospitality Program - FIFA World Cup 26

Manager, Account Services For Fifa World Cup 26TM

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. An official partner and / or service provider to over 150 iconic rights holders, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE : TKO), a premium sports and entertainment company.

Position Summary : The Manager, Account Services for FIFA World Cup 26TM will report to the Senior Manager, Account Services for FIFA World Cup 26TM and will be responsible for executing the servicing plan to elevate the FIFA Affiliates guest experience and fulfill their hospitality packages. This role requires an individual with significant experience in global sports events, and a proven track record of providing exceptional client service and demonstrating excellent attention to detail.

Key Responsibilities

• Responsible for ensuring the highest level of service for FIFA Affiliates hospitality journey. This includes preparing necessary operational materials, reports, and correspondence, fulfilling package requirements, and providing excellent service in all aspects of the FIFA Affiliates journey.
• Contribute to cross-functional planning and execution of guest operational flows, by keeping FIFA Affiliates informed with the latest operational updates and aligning internal teams on execution needs.
• Collaborate with all support departments as needed and required, including Delivery, Venue Management, Commercial Strategy, Ticketing, Accounting, Legal, and Finance teams.
• Support the servicing and management of Media Partners and Host Committees to ensure their satisfaction and long-term engagement. Manage partners expectations, gather feedback, and address any specific requests or concerns.
• Collect and contribute content to support the creation of guest communication materials, aimed at informing partners and their guests of key tournament updates, logistical details, and operational information
• Liaise with Legal to review contract redlines and finalize signatures through DocuSign.
• Manage the end-to-end process of parking pass distribution, including collecting and tracking requests (including last-minute changes), comparing against available inventory, delivering passes, and maintaining detailed recordsall while ensuring distribution aligns with agreed partner ratios and allocations.
• Produce and maintain reports for the Servicing team, using strategic thinking, sharp reasoning, and excellent attention to detail.
• Identify, organize, and escalate partners requests to other support departments as needed.
• Overall support as needed and assigned by manager and / or project leadership.

Qualifications

Travel

The Affiliates Hospitality Program team members must bring a blend of creativity, strategic insight, and operational expertise to ensure that FIFA's corporate sponsors receive an outstanding return on their investment. These roles are essential for fostering strong sponsor relations and delivering a world-class hospitality experience at one of the globe's most celebrated sporting events, the FIFA World Cup 2026.