Customer Service Support (2nd shift)

Job Title

Customer Service Support (2nd shift)

Job Description

Customer Service Support (2nd Shift)

Interacts with customers company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.

Your role :

Develop and maintain internal customer relationships handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly.

Analyze transactions correct records and adjust errors. Manage multiple tasks with attention to detail.

Respond to customer inquiries about pricing availability and lead times. Provide accurate and timely information.

Process customer orders and RMAs accurately. Collaborate with other departments for order completion.

Maintain product knowledge including prices delivery times and marketing promotions. Assist with returns and replacements as needed.

Youre the right fit if :

3 Years of Industry Experience

High school education or equivalent required; Associate degree preferred.

Customer Service Experience Required

You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this position.

Strong communication and computer literacy skills - verbal and written Office Suite programs typing

How we work together

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position in TN is $22.00 to $34.00 plus overtime eligible.

This role also includes an annual incentive bonus plans on-call pay training and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge / skills experience business needs geographical location and internal equity.

In addition other compensation such as an annual incentive plan field service incentive bonus sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program which includes a generous PTO 401k (up to 7% match) HSA (with company contribution) stock purchase plan education reimbursement and much more. Details about our benefits can be found here .

At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa now or in the future.

Company relocation benefits will not be provided for this position . For this position you must reside in or within commuting distance to Nashville TN .

The hours required are 11 : 30am-8 : 00pm CST; may be required to be on-call.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability / Vets and maintains a drug-free workplace.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 22 - 34