Product Support Engineer- Heavy Equipment

Category : Kalmar

Facility : Service

Location : Paramount, CA, US

Product Support Engineer- Heavy Equipment

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Why Join Kalmar

Kalmar is shaping the future of cargo handling solutions with automation, sustainability, and innovation. One in every four container moves worldwide happens with a Kalmar solution. With a global footprint, industry-leading products, and a culture built on diversity and growth, we’re proud to move what matters.

We don’t just offer jobs—we build careers. At Kalmar, leadership means empowerment, development means opportunity, and sustainability means commitment to a better world.

Compensation Data

Base Salary : Starting at 100k dollars per year | Annual Bonus Eligibility

What You'll Do

We are looking for a self-motivated, energetic team player to join our organization. The ideal candidate should be located the Los Angeles, CA area, have enhanced technical skills (mechanical, electrical and hydraulics) and leadership experience.

This position is responsible for providing maintenance & repair service to Kalmar brand container handling equipment at customer locations with a focus on electrical repair and diagnosis.

Candidate will also be responsible for assisting personnel in the field, with documentation, report of labor, work orders and inspections and act as a Kalmar Ambassador at the customer site.

Key Responsibilities :

Providing timely diagnosis / repair and regular preventative maintenance to the Kalmar product lines, utilizing hand, air and electric hand tools

Communicate with customer to determine equipment problem and, when necessary, travel to customer location to make adjustments / repairs on units.

Must be capable of using Google Suite as well as Microsoft Word, Excel, Access and PowerPoint.

Assist with the commissioning of new equipment into service. Insure that equipment is operating according to specifications. Train the customer to operate the equipment. Provide the customer with equipment service manuals and other materials according to contract specifications. This includes the preparation and updating of PowerPoint presentations that will be used for training customers.

Maintain follow up with the customer to provide additional information or to resolve problems.

Relay design or functional problems identified in field operations to Engineering. Relay information concerning customer needs and problems to Sales and Engineering and assist with current production projects as needed.

Program and test Electronic Equipment for Spare Parts or Warranties.

Install software upgrades in field.All visits will be documented with a call report once a trip has been completed.

Make travel reservations including, airline, and hotel and car rental. Valid Driver’s License and Passport are required.

Adherence to safe work procedures at all times

Achieve a high level of customer satisfaction in all that we do from delivering on promises in a timely and orderly fashion

What we offer you : Education :

• Technical Degree or minimum of 5 years’ experience in heavy industrial equipment maintenance

Experience :

⦁ Leadership experience; experience leading a team of technicians / engineers

⦁ PLC Programming certification and / or experience; Siemens preferred.

⦁ Specific experience with Motors, Controls, PLC’s, hydraulics, steel work and / or rigging is helpful.

⦁ Experience in commercial and / or large electronic equipment a plus

⦁ Good judgement, initiative and experience to deal with multi-dimensional maintenance and repair work for complex equipment and systems

Competencies :

⦁ Strong aptitude toward control system logic

⦁ Theoretical and applied knowledge of pneumatic, hydraulic and electrical systems related to mobile equipment preferred

⦁ Good organization skills

⦁ Good communication skills

⦁ Fluent in English both spoken and written

⦁ Good problem solving skills

⦁ Strong work ethic, dependability and initiative

Additional Requirements :

⦁ Valid Driver’s License

⦁ Valid TWIC Card or ability to obtain Valid TWIC Card when hired

⦁ Candidates must be able to work at elevated heights

⦁ Ability to work independently

What Makes Kalmar Great

Your Work Moves the World– Contribute to global projects that transform international trade

Safety Moves Us Forward– Work in a culture where protecting people drives innovation and strategy

People Who Move Together– Join a collaborative, global team committed to sustainability and progress

Rewards That Truly Count– Competitive pay, flexible working, career growth opportunities, and recognition for success

Purpose That Drives Change– Be part of a company that leads the way in sustainable material handling and digital innovation

Rewards That Truly Count

Healthcare & Insurance : Medical, dental, vision (Day 1 coverage), company-paid life & disability

Fair Pay : (Financial & Retirement) : 401(k) with 6% company match and no “vesting” period, tuition reimbursement, annual bonus eligibility, annual salary review / increase

Work / Life Flexibility : Vacation, personal / sick days, holidays, paid maternity & paternity leave

Career Growth : Ongoing professional development, training, and advancement opportunities

Ready To Make Your Next Move Count?

At Kalmar, your expertise fuels global progress. Join our 5,200-strong team across 35 countries and help us shape a more sustainable and efficient future for trade and logistics. Apply today by submitting your resume / CV.

About Kalmar

Kalmar (Nasdaq Helsinki : KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com