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Account Manager
Account ManagerBorder States • North Augusta, South Carolina, USA
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Account Manager

Account Manager

Border States • North Augusta, South Carolina, USA
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  • serp_jobs.job_card.full_time
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Be part of a growing successful company in an exciting and challenging field. Border States is 100% employee-owned which means youre empowered to make decisions find solutions and receive rewards for your hard work.

This position will be located in : North Augusta SC

Application Deadline :

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Account Manager will manage assigned customer account relationships and focuses on opportunity prospects and accounts. Promotes Border States products services and capabilities to maximize customer sales potential. Regularly calls on assigned accounts develops new accounts inputs cost savings documentation coordinates sales strategies with preferred vendors actively manages and directs company sales and support resources and provides input to the pricing and purchasing departments on competitive issues related to price margin strategy product evaluations inventory requirements and other related sales marketing and service functions.

Responsibilities

Essential Functions

  • Meets or exceeds the sales goals which are established.
  • Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
  • Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment.
  • Identifies targeted opportunities that align to current strategies and new / increased capabilities.
  • Prospects validates and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition.
  • Understands customer business objectives & translates into a company differentiated advantage.
  • Keeps current with company offerings value advantage & competitive landscape.
  • Ensures quality customer support through expediting pricing follow-up returns and other services as required.
  • Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
  • Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
  • Directs the use of marketing tools technical specialists and company capabilities / services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
  • Coordinates sales strategies with preferred vendors to maximize customer sales potential.
  • Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products markets and specialist team opportunities for Border States.
  • Participates in and advises sales management on the implementation and success of marketing plans and strategies.
  • Provides input to other sales and marketing staff on customer needs and concerns regarding pricing products customer service and support competition procedures and market / customer potential.
  • Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy product evaluations inventory requirements and other related sales marketing and service functions.

Non-essential Functions

  • Advises Customer Financial Services staff on changes in customer credit worthiness.
  • Advises Customer Financial Services of any changes in customer management or ownership.
  • Penetrates and grows the rest of market opportunity as needed.
  • May develop quotations for customers within the company profit objectives and guidelines.
  • Leads and attends sales and product meetings and technical training programs as required.
  • Attends and assists with sales meetings trade shows and training programs as needed.
  • Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing shipping delivery or other credit areas as needed.
  • Entertains clients as needed.
  • Qualifications

  • 4 years business sales marketing or trade degree or the equivalent in related work experience.
  • 2 years of prior distribution customer service marketing quotation or sales experience preferred.
  • Experience with contract negotiation.
  • Experience with presenting in front of a large group.
  • Ability to read write and speak in English required.
  • Prefer strong working knowledge of PC for Windows Microsoft Office (Excel Word Access and PowerPoint) Internet Email and SAP software.
  • Skills and Abilities

  • Consistently provides responsive quality service to meet and exceed customer expectations.
  • Technical competence in understanding piping systems (PVF) or electrical systems as required.
  • Excellent interpersonal written and verbal communication skills.
  • Ability to effectively plan and organize.
  • Excellent customer service skills include being competent accurate responsive and engaged.
  • Physical Requirements

    Frequency at which you would carry / lift in a typical day :

    Occasionally 0 33% Frequently34 66% Continuously : 67 100%

  • Lift from Waist :
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all
  • Lift from Floor :
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all
  • Carried for Distance :
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all
  • Physical Activity

    Frequency at which you would do the following in a typical day :

  • Sitting (a continuous period of being seated) - Continuously
  • Standing (for sustained periods of time) - Frequently
  • Walking (moving about on foot to accomplish tasks) - Frequently
  • Bending / stooping (downward and forward) - Frequently
  • Crawling (moving about on hands and knees or hands and feet) - Not at all
  • Climbing / Walking Stairs (ascending or descending) - Frequently
  • Reaching (extending arms in any direction) - Frequently
  • Crouching / squatting (bending the body downward and forward by bending leg and spine) - Occasionally
  • Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
  • Balancing (maintaining body equilibrium to prevent falling) - Occasionally
  • Repetitive motion (substantial movement (motions) or the wrists hands and / or fingers) - Continuously
  • Pivoting (movement in any direction with one foot keeping the other in contact with the floor) - Occasionally
  • Pushing / Pulling (using upper extremities to press against or draw or tug) - Occasionally
  • Grasping (Applying pressure to an object with the fingers and palm) - Continuously
  • Fingering (picking pinching typing; working with primarily fingers and not whole hand) - Continuously
  • Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
  • Driving (the control and operation of a motor vehicle) - Frequently
  • Desk work (work usually performed at a desk) - Frequently
  • Use of a computer - Continuously
  • Use of a telephone - Continously
  • Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
  • Exposure (to adverse weather & temperature conditions) - Occasionally
  • Travel (travel needed to perform job duties) - Frequently
  • Additional Information

    This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employers discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

    Our History

    Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers needs which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment resourcefulness and flexibility to outperform all others.

    Values

    As a Border States employee-owner youre responsible for living our mission service philosophy and service standards.

    Our Purpose

    We believe unstoppable businesses shouldnt go it alone. We are owners - of relationships of outcomes of every moment these unstoppable businesses need to deliver.

    Service Philosophy

    We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

    Service Standards

    Border States employee-owners are competent accurate responsive and engaged .

    Your career

    Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for

    Border States has a competitive benefits package which includes but is not limited to :

    Health Dental and Vision Benefits

    Accident Critical Illness Hospital Indemnity

    FSA & HSA

    Employee Stock Ownership Plan (ESOP)

    Disability Benefits

    401(k) Retirement Plan

    Life Insurance

    Employee Assistance Program

    Paid Holidays

    Paid Volunteer Time

    Personal Leave time and more!

    Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

    Equal Opportunity For All

    Its not just the something weve believed in since our value the diversity of all of our employee-owners and will always be an equal opportunity employer.

    Drug Free / Smoke Free workplace

    Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings :

  • Criminal background check (required for all positions)
  • Motor Vehicle Record (MVR) check (required for positions involving driving)
  • Drug testing
  • The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

    Required Experience :

    Manager

    Key Skills

    Business Development,Cement Plant,Business Support,Data Analysis,ASP

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Account Manager • North Augusta, South Carolina, USA

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