Launch Account Manager – Fiber MDU FTTP - South Florida

Launch Account Manager – Fiber MDU FTTP 📍 South Florida | Hybrid Work Model Celerity Fiber is on the hunt for a Launch Account Manager to drive our service deployments and client success in the MDU market.

If you thrive at the intersection of project management and customer relationships — and love the fast pace of the fiber internet world — we’d love to connect.

About the Role As a Launch Account Manager, you’ll be the face of Celerity Fiber during one of the most exciting phases :

• onboarding new multi-dwelling communities to our cutting-edge FTTP (Fiber-to-the-Premises) solutions.
• You’ll coordinate internal teams, work closely with property stakeholders, and ensure a seamless experience from initial deployment to resident adoption.
• This is a highly collaborative role where project management meets customer success — critical to delivering the Celerity Fiber promise.
• What You’ll Do End-to-End Launch Management Own the full launch process for new MDU properties, from kickoff to final service activation.
• Coordinate efforts across Engineering, Operations, Sales, and Marketing to ensure seamless service delivery.
• Proactively address any roadblocks to keep projects on time and on budget.
• Client Relationship Management Build and maintain strong relationships with property owners, developers, and managers.
• Serve as the go-to point of contact during and immediately after the launch phase.
• Resident Engagement and Service Adoption Drive strategies to maximize resident sign-ups, including marketing campaigns, welcome events, and onboarding initiatives.
• Champion a strong, positive first impression with new residents.
• Contract and Compliance Management Support the negotiation and execution of service agreements, ensuring all deliverables meet company standards and client expectations.
• Performance Tracking and Reporting Monitor key performance indicators (KPIs) like activation rates and project milestones.
• Provide clear reporting to leadership and recommend improvements to future launches.
• Post-Launch Support Offer dedicated support immediately after launch to smooth the transition to long-term account management.
• Ensure any operational issues are quickly resolved to maintain client satisfaction.
• What You Bring Required Bachelor’s degree in Business Administration, Communications, Project Management, or a related field. 3 years of experience in account management, project coordination, or similar roles within the telecommunications or fiber optics industry.
• Strong project management skills with the ability to juggle multiple initiatives simultaneously.
• Outstanding interpersonal and communication skills — you’re comfortable presenting to both executives and residents.
• Familiarity with FTTP technology and service installation processes.
• Proficiency with Microsoft Office Suite, CRM tools (e.g., Salesforce), and project management platforms.
• Preferred Hands-on experience managing MDU (Multi-Dwelling Unit) deployments.
• Experience organizing resident engagement or marketing initiatives in property settings.
• Why Join Celerity Fiber?
• Competitive base salary + performance-based bonuses Hybrid work flexibility in South Florida A pivotal role in a fast-scaling, high-growth telecom company Access to cutting-edge Fiber technology and innovation Vibrant, collaborative team environment About Us Celerity Fiber is a private cable operator and Internet Service Provider headquartered in Miami, Florida.
• We specialize in bringing next-gen fiber Internet, IPTV, streaming, and voice services to over 150,000 doors nationwide.
• Built on decades of industry experience, Celerity Fiber delivers high-speed connectivity and unparalleled support to MDUs, gated communities, hospitality, healthcare, and commercial businesses.

Our focus :