Recovery Specialist

As a Recovery Specialis t , you’ll play a key role in rebuilding connections with past customers whose accounts have been charged off. You’ll use strong communication skills, good judgment, and legal process awareness to create win-win solutions that benefit both the customer and the company.

What You'll Do :

• Reconnect with customers to reestablish relationships and offer realistic payment options
• Negotiate payment arrangements that bring accounts current or pay off balances
• Identify accounts eligible for legal action and initiate next steps
• Use critical thinking to resolve customer concerns or escalate when needed
• Balance empathy and assertiveness over the phone with a professional, positive tone
• Document interactions and outcomes accurately using internal systems
• Work collaboratively with legal and collections teams to meet recovery goals

Requirements

Qualifications :

You'll be a good fit if you :

Benefits