Senior Director, Servicing Strategy

The Role :

The Senior Director Servicing Strategy role is responsible for fortifying the operational backbone of the organization. This leader drives enterprise-wide consistency scalability and exceptional member outcomes by centralizing and leading critical support functions and capabilities. The roles mandate is to shift the organization from reactive support to proactive sustainability and scale across all member-facing operations.

This leader will partner closely with key senior leaders within the Global Operations finance analytics and BPO functions and teams to champion a member-first strategy and ensure every operational process is robust compliant and optimized for Best in Class employee and member experiences.

What youll do :

Operational Excellence :

• Business Continuity Planning (BCP) : Own the end-to-end BCP and disaster recovery strategy for all critical operations. Design execute and evaluate quarterly readiness drills and tabletop exercises to guarantee organizational resilience.
• Compliance & Risk Alignment : Ensure all operational support frameworks (vendor management BCP performance reporting) align seamlessly with enterprise risk management standards and evolving regulatory expectations.
• Operational Readiness : Lead cross-functional readiness planning for all new product launches system deployments and major process changes. Develop and enforce rigorous Go / No-Go governance to ensure operational support is validated and seamless before deployment.

Organizational Performance Management

Enhancing the Member and Employee Experience

What Youll Need

Required Experience :

Exec

Key Skills

Business Development,Marketing,Pricing,Analysis Skills,Research Experience,Project Management,Research & Development,Strategic Planning,Financial Modeling,Leadership Experience,Management Consulting,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1