Case Manager

Archdiocese of San AntonioCatholic Charities

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Description Work Hours : 8 : 30 a.m. - 5 : 00 p.m. Workdays : Monday – Friday (weekends / evenings as needed) Location : 1801 W. Cesar E. Chavez | San Antonio, TX 78207 Mission Statement : The Mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Summary :

The Case Manager is responsible for coordinating comprehensive services for clients participating in Family Self-Sufficiency programs, with the ultimate goal of helping individuals and families achieve long-term self-sufficiency. This includes providing rental and utility assistance and will help clients build connections with the development of the workforce, financial education, life skills training, and other supportive services based on client assessments. The Case Manager will also be responsible for providing referrals and / or connecting clients with internal programs and community partners. This position will also assist with public benefits applications through Texas Health and Human Services Commission to ensure clients’ basic needs such as food are possible met. The position will also be responsible for monitoring of daily progress towards program outcomes and reporting requirement and ensuring program compliance and performance.

Position Responsibilities :

Assist with day-to-day program operations Guadalupe Community Center related to case management services including but not limited to assessing and determining eligibility for emergency assistance, requesting and applying for emergency assistance, administering emergency funding and processing payments for emergency assistance.
Responsible for ensuring all forms are fully completed, all necessary documentation is obtained, and data is entered into all appropriate databases (Charity Tracker, Briteworks, Smartsheets, HMIS) in a timely manner
Maintain active caseload of clients to include establishing goals, assessment and tracking of outcomes on self-sufficiency matrix and follow up towards progress of goals at least every 30 days, 60 days, and 90 days plus Aftercare.
Maintain detailed, up-to-date, accurate, and well-written documentation of client progress towards all financial, workforce and personal goals
Submit monthly and quarterly reports in a timely manner to Associate Senior Director
Provide clients assistance in navigating and applying for resources such as SNAP, TANF, housing, childcare assistance, or other applicable resources / eligible services with other agencies
Must be sensitive to the service population’s cultural and socioeconomic characteristics
Adhering to safety training and protocols on a daily basis and taking precautionary measures to ensure the safety and well-being of self, others.
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and Financial information.
Adherence to the Code of Conduct and the Faith and Moral is mandatory.
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
Other duties as assigned by Associated Senior Director, Senior Director, or VP of Programs.

Competency

Critical Thinking

Customer Service

De-escalation

Solutions Oriented

Teamwork

Requirements

Minimum Qualifications :

Education Bachelor’s degree in education, Administration and / or Social Work. Social Work or business-related field

Experience A minimum of 2 years of experience in a non-profit setting, with at least 1 year of experience in Social Services and / or Case Management experience is preferred. Bilingual in English / Spanish preferred.

License and Credentials Reliable transportation Valid driver license Must have clean driving record. If you own a vehicle, we require valid vehicle insurance. Bilingual in English and Spanish preferred

Minimum Knowledge and Skills :

Knowledge of Microsoft Office Programs and word processing

Knowledge of Internet, email, and basic phone and voice messaging

Ability to handle crisis and use critical thinking.

Excellent verbal and written communication

Ability to maintain high standards of client confidentiality.

Experience working in case management or within grant funding preferred.

Must be detail oriented, organized, self-motivated, work well independently and in a team.

Must have good written and verbal skills.

Must have good critical thinking and problem-solving skills.

Knowledge of Social Service systems, public benefits, and local community resources

Ability to manage multiple cases and meet deadlines in a fast-paced environment.

Disclaimer :

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.)

This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities

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Case Manager • Catholic Charities